Robert Marcelo Email & Phone Number

United Arab Emirates

United Arab Emirates

Dubai, United Arab Emirates

Providing outstanding customer service at all times while utilizing extensive product knowledge to demonstrating features and deliver high quality solutions to all clients, proactively cross-selling a variety of other related products while building strong relationships with customers to maximize satisfaction and ensure positive outcomes for the business. Maintaining extremely detailed knowledge of all products, policies, payment modes, and after sales services, supporting and guiding customers throughout the sales process while providing detailed explanations of all relevant information to ensure customers are equipped with the necessary information to confidently proceed with the sale. Completing detailed calculations in line with bank standard operating procedures, accurately determining down-payment and monthly installment amounts according to individual customer circumstances and requirements. Leveraging sound knowledge and expertise in banking practices and principles to secure favorable financial outcomes for all clients, successfully maintaining a 99% approval rate for customer bank loans through utilization of effective negotiation skills. Demonstrating exemplary sales performance while consistently achieving all monthly sales volume quotas, maximizing profitability for the business and maintaining strong customer satisfaction.Regularly liaising with management to discuss and evaluate pricing options and customer queries, in addition to making valuable contributions to the development of effective marketing initiatives.

Dubai

Responsible in carry out sales in accordance to pre agreed monthly targets & budgets. Attend to customers visiting the showroom, initiate sales process with them paying attention to their needs and offer qualified advice on the specifications of the product. Maintain close contact with prospect customers, make sales call and visit them to suit their schedule/ convenience. Introduce and follow up suitable sales prospects. Prepare and maintain visit/ call reports/log highlighting client feature and advise the Manager of the same. Report weekly and monthly on agreed performance data, comparing actual with targeted/ budgeted performance. Maintain customer database and contribute towards the development of prospects list. Keep awareness of competition in this segment of cars. Ensure pre-delivery inspections and proper documentation of the sales transaction. Ensure details of all vehicle transactions are accurately completed & recorded and registered with sales administration, including payment and the registration of the vehicle with the traffic department and invoicing. Ensure that the customer is aware of all available extras, accessories and warranties. Provide highest degree of customer service & satisfaction at all times in accordance with the company’s sales policies and procedures to maximize future recommended or repeat sales. Notify the customers of delay, changes in the requirements and specifications etc., if any, ensuring smooth conclusion of vehicle handover. Provide customers with qualified advice on vehicle finance and insurance facilities. Participate in seasonal sales campaign and promotions to maximize sales penetration.

Dubai

Managed the entire metal cutting division of Hypertherm in United Arab Emirates. Managed a portfolio of the organization’s major clients in Construction, Engineering and Oil and Gas Companies i.e (Emirates Building System, Mammut Building, Cleveland Bridge and Iron, Chicago Bridge and Iron, Al Kaleej Sugar, Al Jaber Industries, Mcdermott and many more.) Managed and maintaining accounts, payment due, delivering Hypertherm consumables product and repair. Demonstrating Hyperthem plasma cutting machine to prospective company which beneficial to their metal cutting needs.