Worked for NEC supporting the University of New Mexico with 9 PBXs providing service to 20,000 lines.Environment included VOIP and softphone deployments.Worked with SolarWinds, VMware (VSphere), and several VPN clients to control access.Certified with the SV9500 PBX and some experience with GNAV and ACD telephony in general.

Product expert for macOS and iOS devices providing phone support nationally.Contributed to knowledge bases and helped create innovative solutions for software issues and bugs.Constantly engaged in upgrade training for expanded product knowledge.Average of 90%+ CSAT having served approx. 5500 customers over the time of employment.Frequently ranked in the top of site advisors for customer satisfaction and resolution.

Provided customer service and sales support building brand loyalty and building customer relationships.Managed inventory and adjusted pricing to move near expiration items.Monitored stock and display temperatures to ensure food quality and safety.

NMSIIS administrator for county owned hospital managing immunization records for 1,100 employees and students.Lead for in processing, scheduling, and select testing and training for all inbound hires and students.Innovated filing system increasing immunization adherence and state reporting.

Provided customer service to shoppers, worked in a fast paced environment stocking the sales floor and constructing sales features to generate more revenue. Some inventory management and claims filing.

Product manufacturing and quality control. Repair of cracks in the fabricated concrete for bridge parts as well as inspection to make the product meet the consumers criteria and expectations.