Robert Margarian Email & Phone Number

Santa Monica, California, United States

Los Angeles, California, United States

• Provided technical support and customer service by troubleshooting software issues, responding to phone calls and emails professionally and efficiently, ensuring timely resolution, and contributing to a 95%.
• Diagnosed and troubleshooted hardware and software issues, minimizing downtime and increasing user productivity.
• Utilized ticketing systems like Freshdesk and Jira Service Desk to manage and resolve technical issues, reducing response times by 50%.
• Engineered robust application logic using Django and PostgreSQL, boosting data processing efficiency by 40%.
• Leveraged React to build dynamic forms and imports, reducing form completion time by 20% and optimizing load times, resulting in a more responsive and efficient user experience.
• Implemented Docker for containerization, reducing server downtime by 20% through improved deployment consistency.

Moscow, Moscow City, Russia

• Configured and maintained LAN/WAN and Wi-Fi networks to ensure uninterrupted connectivity for internal users, minimizing network downtime by 15%.
• Provided first-line technical support to over 50 users, efficiently resolving software and hardware issues, contributing to a 98% customer satisfaction rate.
• Performed routine system diagnostics and hardware maintenance, including printers, laptops, telephony, and surveillance cameras setup and repair, reducing operational delays by 30%.
• Developed a comprehensive web application using Django and JavaScript, which increased the number of clients by 35%.
• Designed a Python tool to automate data validation and integrity checks, reducing entry errors by 35%.
• Optimized backend services to handle a 25% increase in traffic by restructuring data models and implementing RESTful APIs.

Moscow, Russia

• Taught CS and Information Technology courses to 30+ students weekly.
• Guided students’ research projects and conducted tutorial sessions.
• Developed supplementary educational materials aligned with curriculum objectives, achieving a 25% improvement in student comprehension scores based on assessment evaluations over two academic terms.

Master'S Degree, Computer Science

Publication: Development of an Adaptive Routing Algorithm in MANET – 2022 IEEE Conference of Young Russian Researchers in Electrical and.

Bachelor'S Degree, Computer Science

Key Coursework: • Network and Electronic Engineering in MATLAB/Simulink • Graph Theory • Workshop in Cisco Packet Tracer Network.