Robert Margarian Email & Phone Number

Los Angeles, Ca, Us

Santa Monica, California, United States

Los Angeles, California, United States

• Provided technical support and customer service by troubleshooting software issues, responding to phone calls and emails professionally and efficiently, ensuring timely resolution, and contributing to a 95% satisfaction rate.• Diagnosed and troubleshooted hardware and software issues, minimizing downtime and increasing user productivity.• Utilized ticketing systems like Freshdesk and Jira Service Desk to manage and resolve technical issues, reducing response times by 50%.• Engineered robust application logic using Django and PostgreSQL, boosting data processing efficiency by 40%.• Leveraged React to build dynamic forms and imports, reducing form completion time by 20% and optimizing load times, resulting in a more responsive and efficient user experience.• Implemented Docker for containerization, reducing server downtime by 20% through improved deployment consistency.

Moscow, Moscow City, Russia

• Configured and maintained LAN/WAN and Wi-Fi networks to ensure uninterrupted connectivity for internal users, minimizing network downtime by 15%.• Provided first-line technical support to over 50 users, efficiently resolving software and hardware issues, contributing to a 98% customer satisfaction rate.• Performed routine system diagnostics and hardware maintenance, including printers, laptops, telephony, and surveillance cameras setup and repair, reducing operational delays by 30%.• Developed a comprehensive web application using Django and JavaScript, which increased the number of clients by 35%.• Designed a Python tool to automate data validation and integrity checks, reducing entry errors by 35%.• Optimized backend services to handle a 25% increase in traffic by restructuring data models and implementing RESTful APIs.

Moscow, Russia

• Taught CS and Information Technology courses to 30+ students weekly.• Guided students’ research projects and conducted tutorial sessions.• Developed supplementary educational materials aligned with curriculum objectives, achieving a 25% improvement in student comprehension scores based on assessment evaluations over two academic terms.

Master'S Degree, Computer Science

Publication: Development of an Adaptive Routing Algorithm in MANET – 2022 IEEE Conference of Young Russian Researchers in Electrical.

Bachelor'S Degree, Computer Science

Key Coursework: • Network and Electronic Engineering in MATLAB/Simulink • Graph Theory • Workshop in Cisco Packet Tracer Network.