Increase your restaurant’s or cafe’s average order size by 10% or more through Upselling, Cross Selling and recommendations.Run loyalty campaigns based on actual orders, that reward your customers for their orders with you and the money the spend over their lifetime in your location(s), in a way that makes good business sense to you and makes your customer’s feel appreciated and rewarded for their loyalty to you.Manage your queues, standardize you sales process and reduce your staff’s workload.Self-ordering Kiosks are those big touch screens for self-ordering food and drinks, that the biggest chains are already using for years. They are not just a way to handle queues during peak hours, they are proven to increase average order sizes by 10-30%.ROCCO is a self-ordering kiosk in a simple web app, meaning a simple browser page, that runs on your customer’s phone.You skip all the big cost for setup, hardware, software and maintenance of big hardware kiosk. And yet, you take advantage of all the benefits of self-ordering kiosk.Additionally, since ROCCO runs on your customer’s phone, your customer’s can order a few minutes in advance, get notified about their order right on their phone and you can run loyalty campaign for them based on actual orders and money spent.

Pivoting from the online grocery store, Comandescu, Kiwi Labs is working on a solution to help online grocery stores connect with potential customers and boost salesDevelopment is currently in progess

Founded, set up and ran an online grocery store for the Brasov area in partnership with one of Romania's largest retail chainsThe initiative was ran based on bootstrapping methods, to insure that costs were kept at their lowest while the business model and the market demand for such a service was tested

Coordinated a team of 10 customer service agents; improved the team’s performance; after the 3rd month all agents were both achieving all the qualitative and quantitative targets set by Airberlin and were motivatedLeft the position in order to focus full-time on Comandescu

Supporting airberlin’s customers with reservations for flights and/or additional services, with cancellations, with rebookings, information or other special matters

Analysed the data on stocked products and lateral shipments for all subsidiariesIdentified excessive stocks for 20 products (2% of assortment); recommended re-arranging lateral transshipments for groups of subsidiaries

Full-time internship in the Germany-Romania transports divisionPlanning truck loads and negotiating their price with both clients and fleet ownersResponsible for reopening talks with former transport partners; 80% retention rateCreated and implemented a business intelligence tool that gives a daily overview of supply and demand of truck loads on the route Germany-Romania, which helps improve the team’s position in price negotiations

Main responsible for AIESEC in Vienna; main contact person for corporate partners, board of advisors, University board and other organisationsLed an executive board (6 internationals) and an office of 100 members, with an annual budget of 80,000€; developed the strategy for AIESEC in Vienna, set the goals and KPIs, decided on the organisational structureAchieved an overall profit of 10% of the budget; implemented a system which improved the cash flow and reduced expenses by 9%

Area responsible for promoting international internship opportunities and recruiting and assessing applicants for the programmeLed 3 team leaders with a total number of 18 volunteers in 3 teamsImproved Stakeholder Management and Offer & Demand Management; achieved a 200% increase in students going abroad with AIESEC (main area KPI)