Robert Mark Email & Phone Number

Winnipeg, Manitoba, Canada

Senior Infrastructure admin, with a focus on virtualization, storage utilization, disaster prevention and recovery, and user and security access and policies utilizing M365, Azure AD, AD and GPO. • Mentor Infrastructure and Ops Support dept. employees in policy adherence, end user support, and resolving technical issues• Partake in policy creation and implementation in regards to virtualization, storage, DP&R, security, Operational support and POS (retail store) support• Senior VMware administrator – 30+ hosts and 10 locations• Active Directory and Group Policy administration, including mentoring Infra and Ops staff on AD\GPO creation and modification• M365 Global Administrator for 4 tenants, including User Admin, Azure AD, Exchange, and Azure storage repository (utilized for MARS)• Lead on Hyper-V migration project• Primary contact for Infrastructure when working with 3rd party hosting providers.

Senior Network AdministratorDepartment manager overseeing a small team of employees and contractors providing support for all issues, including virtualization, application and end user, development, data centre, DPR, mobile devices and O365 .• Assign and prioritize tickets to team members to most effectively resolve reported issues, following up on agents’ tickets to ensure completion and that protocols are followed, and proper documentation is completed at resolution.• Maintaining process effectiveness of support team – ensuring team members are properly trained to manage current system issues and managing the team’s overall capacity to establish fair and manageable workloads.• Actively managing open communication with executives and department heads to promote inter-departmental collaboration and continually reviewing projects within the pipeline to ensure requests and deadlines are realistic and to manage expectations.• Negotiate and manage 3rd party support agreements, including SLA’s and response times, plus problem resolution.• Manage the data centre, including Vmware virtualization, QNAP and Synoloqy SAN, backups and DPR.• Manage M365 accounts and access, including licensing• Collaborate with executives and business units on storage and DPR planning, including offsite options• Computing and Mobile device management and procurement• Hosting and website administration and registration for e-comm (80+ sites)

• Assist in daily supervision of departmental staff in assigning duties and tasks while adding to training and knowledge base.• Microsoft administration• VMware hypervisor administration including load balancing, Data Centre Administration, storage management and backup policy maintenance.• Project Lead on Hyper-V Test environment development and administration, Remote Access options, and SSO/Multifactor authentication

Winnipeg, Canada Area

•• Supervising all contract and temp employees in Winnipeg operational support, including recruiting, hiring, scheduling, allocation of tasks and roles, on-going coaching, performance reviews and contract extensions and terminations.• Supervise the in-house level1 technicians to ensure company policies and procedures were followed, tickets and work was actioned and completed in within set SLAs, and that their training and knowledge was updated to complete their duties in the best manner possible. I also was primary person to resolve internal issues, and inter-departmental issues as it pertained to support provided. • IMAC planning and deployment, including developing procedures, training staff and assigning tasks, and ensuring project was kept on schedule. Met with business units regularly to appraise on progress and work together on any adjustments to requirements or schedules, as they arose.• IT Project Lead of multiple projects, including Digital transformation of data centre server platform, IMAC, Documentation refresh.• Was the IT point person and project team member on inter-departmental projects, including new and updating manufacturing systems and processes, automation and quality control.• Member of the Email administration team• Security administration including GPM, AD, VPN, SSO and Multifactor Authentication

Winnipeg, Manitoba, Canada

• Supervise contract and term staff for IMAC deployment in all departments• Develop system and software audit procedures.• Train and supervise contract staff in audit, system upgrade and recording\documenting procedures.• Corrective action as required.• Develop and implement problem resolution procedures to deal with issues during upgrade rollout

Company was a technology startup that was a developer and provider of permission based direct marketing system to smart phones via Bluetooth technologies.As the National Information Services Manager, I was directly responsible for all IT related items and tasks. Working directly with both the Managing Director and the President of the company, the IT department was created, including setting policy, goals, staffing selection, and overall governance. This also included testing and selection of hardware and software technologies, API and database platforms, and testing environments. A break down of the various roles includes;• IS/IT policy creation• Budget preparation and adherence• Managing IT/IS Department, including;o Hiringo Scheduling and work allocationo Ongoing Coaching, including Performance Reviews, corrective actions, extensions and terminations.• 3rd party contract negotiations and supervision• Working with the executive team, direct and steer application and API design and development, database requirements and functionality, and data enquiry output • Source, interview and manage contract services.• I was part of the executive team that would liaison with clients during the demonstration sessions. I would then either lead or participate with the executives when implementing testing and “Go Live” with clients, including direct interfacing with client IT departments and managers.• Direct and oversee, plus have hands on involvement, testing of hardware, software, and new product development. Work with the section and department leads to improve processes, including overall development and reporting.• Infrastructure design

Winnipeg, Manitoba, Canada

RM Tech Support 7 yrsProvider of Managed Services for small to medium sized companiesWinnipeg Free Press 6 month contractProject LeadCall Centre upgrades and expansionImplementation of new digital workflow for CRM managementTrader Publications Inc. 4.5 yearsRegional IT Manager – MB/SK• Manager of all IT services for region• Manage local technical staff• Digital Workflow transformation design and project lead• Budget prep and adherence• Project manager – Call Centre deployment• National point of contact with 3rd party infrastructure provider/support• Member International email and server admin teams• Infrastructure design and implementationU&R Tax Services 1.5 yearsSystem/Server ManagerProject Lead – Digitization transformation of tax filing system