Robert Marsters Email & Phone Number

Kenai, Alaska, US

• Manage P&L and 60 employees while providing operational leadership in improving safety, efficiency, quality, and profitability.
• Lead teams to provide best in class service by emphasizing customer focus, teamwork, innovation, continuous improvement and exemplifying integrity in all aspects of the operation.
• Establish vision and goals, define strategies and tactics, and direct implementation to achieve operational excellence and financial results.
• Develop Annual Operating Plan, Long Range operating Plan and communicate monthly operational details and progress to the Board of Directors.
• Ensure facilities are maintained and managed to support the daily operating requirements while recommending improvements that add value to client services and increase of GLM market share.
• Promote business development activities to drive sales and up-selling.

Houston, TX, US

• Held P&L responsibility while managing 60 direct reports and driving process improvements.
• Provided forecasting and ensured responsiveness of the service center, parts sales, and field service.
• Worked with staff to set vision and goals and defined strategies and tactics.
• Ensured facilities were maintained and managed to support the daily operating requirements while recommending improvements that added value to client services and increased market share.
• Assisted regional team with market development, direction and growth of the company’s strategic goals.
• Presented Dresser-Rand capabilities, promoted up-selling of Dresser-Rand repair capabilities, recommending client equipment repairs, and efficient preparation of repair proposals and project support on shop repairs.

Houston, TX, US

• Led team to provide outstanding customer service.
• Developed staff to achieve full potential while adding value to Dresser-Rand’s client repair services.
• Led market development, direction & growth of the company’s strategic goals.
• Applied market analysis to develop pricing strategies and increase market share.

Houston, TX, US

• Managed $12M P&L and 14 direct reports.
• Led teams in implementing LEAN methods to dramatically improve performance.
• Directed shop loading and quote preparation to balance both client expectations and realistic shop capacities while realizing financial objectives.

Houston, TX, US

• Managed Bookings Plan. Developed new product lines, performed market analysis, identified customer value proposition, and directed customer presentations.
• Assisted contract administration staff with obtaining Customer Terms and Conditions.
• Liaison between client, engineering & operations re: status, scope change, hold points, technical requirements, etc.
• Led order capture team in developing job scopes and proposals.
• Developed strategic Partners to grow the available serviceable equipment foot print.
• Collaborated with accounting and operations to develop forecast.

Washington, DC, US

During my Active Duty status I was assigned to the USS Kinkaid (DD963), ACU5 Landing Craft Air Cushion (Hovercraft) and Shore Intermediate Maintenance Activity (SIMA). During this time I worked as a technician and as a supervisor leading small work centers from 3-25 people, both on ship and at shore facilities. I learned a great deal about leadership under.

Emba, Business Administration And Management, General

Bsbm, Business Managment