Robert Marsters Email & Phone Number

Kenai, Alaska, Us

• Manage P&L and 60 employees while providing operational leadership in improving safety, efficiency, quality, and profitability. • Lead teams to provide best in class service by emphasizing customer focus, teamwork, innovation, continuous improvement and exemplifying integrity in all aspects of the operation. • Establish vision and goals, define strategies and tactics, and direct implementation to achieve operational excellence and financial results. • Develop Annual Operating Plan, Long Range operating Plan and communicate monthly operational details and progress to the Board of Directors.• Ensure facilities are maintained and managed to support the daily operating requirements while recommending improvements that add value to client services and increase of GLM market share. • Promote business development activities to drive sales and up-selling.

Houston, Tx, Us

• Held P&L responsibility while managing 60 direct reports and driving process improvements. • Provided forecasting and ensured responsiveness of the service center, parts sales, and field service.• Worked with staff to set vision and goals and defined strategies and tactics.• Ensured facilities were maintained and managed to support the daily operating requirements while recommending improvements that added value to client services and increased market share. • Assisted regional team with market development, direction and growth of the company’s strategic goals. • Presented Dresser-Rand capabilities, promoted up-selling of Dresser-Rand repair capabilities, recommending client equipment repairs, and efficient preparation of repair proposals and project support on shop repairs. • Directed intelligence gathering and market analysis to guide client pricing levels to maximize margins.

Houston, Tx, Us

• Led team to provide outstanding customer service. • Developed staff to achieve full potential while adding value to Dresser-Rand’s client repair services. • Led market development, direction & growth of the company’s strategic goals. • Applied market analysis to develop pricing strategies and increase market share.

Houston, Tx, Us

• Managed $12M P&L and 14 direct reports.• Led teams in implementing LEAN methods to dramatically improve performance. • Directed shop loading and quote preparation to balance both client expectations and realistic shop capacities while realizing financial objectives.

Houston, Tx, Us

• Managed Bookings Plan. Developed new product lines, performed market analysis, identified customer value proposition, and directed customer presentations. • Assisted contract administration staff with obtaining Customer Terms and Conditions.• Liaison between client, engineering & operations re: status, scope change, hold points, technical requirements, etc. • Led order capture team in developing job scopes and proposals.• Developed strategic Partners to grow the available serviceable equipment foot print. • Collaborated with accounting and operations to develop forecast.

Washington, Dc, Us

During my Active Duty status I was assigned to the USS Kinkaid (DD963), ACU5 Landing Craft Air Cushion (Hovercraft) and Shore Intermediate Maintenance Activity (SIMA). During this time I worked as a technician and as a supervisor leading small work centers from 3-25 people, both on ship and at shore facilities. I learned a great deal about leadership under adverse conditions and how to push through to accomplish the objectives from this 10 year experience.

Emba, Business Administration And Management, General

Bsbm, Business Managment