I am an IT Service Management & Support Professional with diverse experience in all areas of Information Technology, including Programming, Data Center Operations, Network Operations, Systems and Project Management of Global and Enterprise IT environments.I have expert knowledge and hands on experience supporting all phases of the ITSM / ITIL Service Lifecycle, including Service Strategy, Design, Transition, Operations and Continual Service Improvement. In addition, my role as a Subject Matter Expert in Enterprise Systems Administration and Global Data Center Operations in the Life Science and Health Care industries has allowed me to gain the knowledge and expertise to effectively implement, support and manage both HIPAA / HITECH and FDA / GMP regulated environments using the latest industry standard IT Security policies.I have managed and supported IT environments in the Life Sciences, Travel, Banking, Real Estate, Hotel and Health Care industries, have a proven ability to lead, manage, design, plan and implement creative business solutions for complex problems, and have been consistently recognized for outstanding IT management and delivery performance. ____________________________________________________________________________After a series of life changing events in 2011, I was inspired to put my corporate IT career on hold temporarily to pursue a new chapter in my life. This Leap of Faith allowed me to see things more clearly and realize what is important in life, and for that I am forever grateful and humbled. As my journey in this life continues I will continue to seek opportunities where I can use my life experiences, skills and gifts that I have been blessed with to bring purpose and hope to the lives of others.
Listed skills include Servers, System Administration, Troubleshooting, Active Directory, and 45 others.