Robert Matthews Email & Phone Number

International

Head of projects

Scotland, United Kingdom

Wildlife and adventure Park / Zoo

Indonesia

- Directed all FOH / BOH operations across 6 resorts with a turnover of $20m per annum and ensured the achievement of all targets / KPIs successfully.- Project managed the opening of 2 new locations, recruited large staff teams and implemented all SOPs for launch within time and budgetary constraints.

United Kingdom

- Drove the achievement of KPIs and instilled a culture of high-performance in all aspects of operations across 12 Angus Steakhouse and Steak & Co restaurants with a combined turnover of £45m per annum.- Held full responsibility for the smooth day-to-day running of FOH / BOH operations across all establishments to optimise performance and improve experience levels for c. 5,000 customers per day.- Successfully grew sales in year 1 with the Angus brand and significantly exceeded all previous daily, weekly and quarterly sales records across all sites.- Reviewed the performance of establishments with respect to turnover forecasts, margins, costings and expenditure with full accountability for the overall group P&L.- Delivered operational review reports for senior management to assist in making sound business decisions.- Implemented modernisation changes and spearheaded the formation and delivery of a new ‘Restaurant Training Academy’ at the Coventry Street flagship store.- Led the recruitment of staff members and facilitated the training of Managers to drive adherence with brand standards.

United Kingdom

- Directed the smooth day-to-day running of front and back of house operations at 4 flagship Itsu restaurants with 200+ staff, 15 Managers and an annual turnover of £12.5m.- Grew L4L sales by +18% in Year 1 and grew divisional EBITDA contribution by +8%.- Introduced and developed ‘Private and Corporate Group Bookings’ into the businesses which added a profitable high volume income stream into the business portfolio.- Created an operating strategy to raise all restaurant operating standards and deliver on agreed business targets.- Analysed processes to drive improvements in the efficiency of restaurant activities across all sections / departments.- Trained and developed management staff on food / product / service knowledge and to deliver first-rate service.- Supported the implementation of new promotions / marketing initiatives as directed by senior management teams.

United Kingdom

- Held management responsibility for the entire estate consisting of 3 restaurants and 3 private event rooms with annual sales of £7m per annum.- Maintained the highest standards across the various units with full P&L and budget responsibility to meet all targets.- Implemented modernisation changes such as new IT systems to streamline running of daily business activities.- Recruited 12 new staff members and developed a new core full time service team to deliver expected brand standards.- Led on the creation of new food and drinks menus and modified all 3 restaurants and event rooms to establish more efficient and productive SOPs.- Trained all new staff and re-trained all existing staff to deliver much higher service standards throughout.- Decreased stock losses and reduced all cash losses, food losses and wage costs to exceed expectations

United Kingdom

United Kingdom

Indonesia

Indonesia

United Kingdom

United Kingdom

United Kingdom

South Africa

South Africa

Master'S Degree, Clinical Psychology, Distinction

Master'S Degree, Clinical Psychology

Masters Degree In Clinical Psychology, Psychology