• Ensuring physical security and facility infrastructure are within established operational parameters• Responding to and updating tickets in accordance with department procedures• Assisting with technology installation to include securing of cabinets, racking of equipment, and cabling of devices

• Shuttling people back and forth between work and park-n-ride for client Aon Hewitt in The Woodlands• Driving customers to and from home to wherever they need to go and back (birthday parties, Christmas parties, dinner, etc.)

(WAL-MART)• Building, installing and configuring the Self Check-Out (SCO) machines in all Wal-Mart stores in Houston and surrounding areas

(HEWLETT-PACKARD)• Rack Pack – packaging server racks to prepare them for shipping• Rack-n-Stack – installing servers into server racks to prepare them for cabling• Pre-test – running diagnostics on servers to prepare them to be installed into server racks

(UNITED AIRLINES)• Providing technical support for United employees, deploying new systems and printers• Relocating existing users for the merger of Continental and United Airlines (AT&T)• Upgrading all AT&T retail stores in the Houston area to their new phases (BEST BUY)• Replacing all point-of-sale systems in Best Buy retail stores in the Houston area

• Monitoring customer applications and over 1,000 operational architecture through a NOC environment• Understand the facility support systems (power, HVAC, fire detection/suppression, security);• Ensuring physical security and facility infrastructure are within established operational parameters• Advising customers in architecture design, implementation, physical layout, etc.• Providing customer service excellence in providing Tier 1 and Tier 2 Customer Support• Building Windows-based operating systems (Server 2003/2000) and device configuration• Responding to and updating tickets in accordance with department procedures• Assisting with technology installation to include securing of cabinets, racking of equipment, and cabling of devices• Performing written and verbal turnover of open issues/upcoming maintenance at the end of each shift

• Implementing technical support and installation of satellite television equipment within legal specifications• Providing customer service excellence in advising clients on equipment use and documentation

• Supervising, training and evaluating up to 70 subordinates in a variety of disciplines, including:• Diffusing hostile situations, communicating effectively in diverse arenas, handling confidential material, etc.