Robert May Email & Phone Number

Massachusetts, United States

Waltham, Massachusetts, United States

Greater Boston Area

Manage the daily operations of an automotive shop that specializes in the service and maintenance of various German-made cars including BMW, Porsche, Mini Coopers, and certain performance race- cars; define and implement long and short-term projects and objectives while delegating workload to employees; oversee and control all daily operations, policy implementation and strategic direction; evaluate overall and individual employee performance, and devise and implement proactive management processes; negotiate with vendors and act as liaison with manufacturers and suppliers; establish goals with management team based on exceeding the expectations of customers through continuously improving products and services; provide an environment of mutual trust and respect and demand the highest ethical standards from all staff.

Greater Boston Area

Performed diagnostic analysis, repair, and maintenance on BMW, Jaguar, and Audi vehicles. Was responsible for vehicle diagnosis using electronic testing equipments. Was accountable for making recommendations, understanding complex-technical issues, and repairing long-term and short-term vehicle issues. Read and interpreted the output from diagnostic equipment and quickly addressed the best method to fix vehicle problems using manuals, diagrams, and electronic reads. Managed all areas of operation including scheduling, billing, and inventory. Provided advice and information to customers to ensure accurate decision-making, while responding to telephone inquiries regarding technical questions and requested advise.

Oversaw the service and budgetary goals for an automotive shop working exclusively on BMW and Mini Coopers. Set-up service appointments, made service recommendations, and reviewed all estimates and maintenance schedules with customers. Was responsible for communications between the technicians and customers regarding the service and repair of their vehicles. Made, presented, and explained repair estimates to customers. Coordinated with the other service advisers, technicians, and customers to report results and develop long term and short term repair plans. Was responsible for maintaining inventory and ordering parts for all mechanics and staff. Built and maintained quality customer relations and provided customers with honest work and peace of mind.

Evolutionary Biology

Activities and Societies: Equal Rights Awareness

High School