A goal-oriented professional with a background in Web development, SEO, Computer Networks & CCTV network design and implementation. I am also well-versed in graphic design work and social media marketing with at least 3 years of experience.

I.T Support, Network Administration, Troubleshooting and repair operations, customer support

Managing Customer request and relations

• A NOC Tier 1 Technician serves as a direct point of contact for most customer and service provider interaction.• This interaction includes receiving and resolving Tier 1 customer requests via Phone, e-mail and internal ticket system, escalating alerts to appropriate personnel, performing site perimeter checks, shipping/receiving duties, network cabling, rebooting servers and network devices and escorting vendors/customer visitors in data center space.• Acting as a liaison between customers/providers and our NOC Engineer Team and working and resolving network problems and testing with customers.