Summary of Qualifications• Highly experienced RC Lift operator as well as Pallet Rider and Order Picker Crown PIT equipment. Very comfortable with Warehouse environment and a solid worker with extraordinary work ethic.• Proficient user of Microsoft office to include Word, Excel, Powerpoint, Outlook, and Access as well as Microsoft Dynamics Customer Relationship Management (CRM) applications. • Collaborated with other departments to ensure smooth work flow and efficient operations.• Provided leadership and oversight of many intricate and complex operations in rapidly changing surroundings.• Additional skills include Postal handling, Passport management, transportation coordination, correspondence management and drafting, qualified typist at 40 words per minute. .Relative ExperienceOperations• Accountable for all operations supporting a highly active and elite combat warfighting command. Daily scope of duties included Customer Service, Postal Support, Sponsorship, Manning Utilization, Finance Audits, Passport Processing and Defense Enrollment Eligibility Reporting System for issuance and eligibility of identification cards.• Subject matter expert on systems and procedures relating to personnel allocations and administrative processes. • Strong work ethic, professional demeanor and great initiative. Training• Responsible for training all new employees to ensure continued quality of customer service.• Supplied key staff motivation and leadership development including management level training. Customer Service• Committed and motivated Human Resources Administrative Assistant/Supervisor with exceptional customer-relation and decision-making skills.• Handled customers effectively by identifying needs, quickly gaining trust, approaching complex situations and resolving problems to maximize efficiency.• Furnished key administrative support with multicultural awareness and a high level of adaptability.• Participated on numerous volunteer projects; most notably providing bus transportation and dedicating countless hours towards the area beautification of Bonney Lake, WA while on active duty.· Managed Senior Leader calendars, coordinating training and events for Battalion and Company level commanders. · Highly adaptable with ability to work independently or as part of a team. Worked in extremely diverse workforce and keenly aware of multicultural importance.· Security Clearance: Secret-NACLC Investigation closed on 15 Dec 2011; Granted eligibility of Secret on 3 Jan 2012.
Listed skills include Certified Passport Agent, Certified Postal Handler, Licensed Bus Driver 56 Passenger, Qualified Typist, and 29 others.
