Robert Mccarter Email & Phone Number

Hartford, Connecticut, Us

Responsible for granting and revoking access to over 120+ enterprise applications, tracked through ServiceNow/AccessNowUtilizing automation via SNAP to complete job function changes to provide access to multiple applicationsManaging passwords for application access through BeyondInsight for password vaulting on Admin accountsProvisioning, deprovisioning account in Oracle Identity Manager.Modifying rights, permissions of owners, groups, attributes, directories in Active Directory and AD and Lightweight Directory Services.Meeting the enterprises SLAs on processing request

• Responsible for processing requests to add, change or revoke access rights and to make sure that only authorized users are granted the right to use a service within agreed SLAs, tracked through ServiceNow.• Managing the BeyodTrust Identity Management system, provisioning of applications into the identity and access management system and administration of access profiles.• Processes requests for access and the addition of new groups, systems, applications, or users in a timely manner.• Serve as an escalation point between the Identity and Access Management agent on the client's support team and the Identity and Access Management system owners.• Hands-on experience configuring and administering CA Technologies Privileged Access Management Suite for Unix, Linux, and Windows servers.• Provisioning new contractor, staff, and team member accounts through Oracle 11i, Oracle Fusion, Identity federation (SMAL, OpenID), and Oracle Identity Manager.• Modifying rights, permissions of owners, groups, directories in Active Directory and AD and Lightweight Directory Services.• Domain and process administration, contribution and reviewing processes and SOX compliance for Quarterly Reviews for the AMO team.• Operation and Maintenance of CyberArk components: o EPV, PVWA, PSM, PSMP, PTA, and AAM.• Support of identity and access management (IAM) system, monitoring operation of (joiner, mover, leaver), ensuring password policies, RBAC and ABAC, least privilege concepts.• Overseeing Maintenance and support of CyberArk daily from a tier 3 standpoint, troubleshooting Vault, CPM, PTA, PSM, and PVWA issues as required Resolution of tier 3 trouble tickets including password rotations, password malfunctions, account creations, account changes, scheduling. Installation of CyberArk vault including multiple CPMs, PVWAs, and as built documentation Collaborate to define access control, user entitlements, and user access policy.

Atlanta, Georgia, Us

Maintain, troubleshoot, and provide technical support in Win 10, iOS and Office 365 Support Users on site and remotely Install software on iOS devices, desktops, laptops, and tabletsEnabled and disable, unlock accounts, reset passwords for user accounts in Active DirectoryEdit and make changes to user accounts in AD and edit groups for various permissionsMaintain MDM system for tracking devices for DUOCreates/closes tickets for users in Service NowInstalls network printer for usersWorks with IAM team to grant access to usersResolving session issues in Citrix, Voalte, Epic HyperspaceInvolved in migration to exchange from outlookIntelligent Hub configuration Citrix configurationSupport for end users in Epic

Bogart, Georgia, Us

Serve as first point of contact for clients in need of service.Onboarding new hires in AD and Azure ADTroubleshoot PC (Desktop and Laptop) Windows and IOS, Printers, monitorsRMM on end-user’s PCs to resolve issuesOut-of-Box setup on new desktop and laptop PC'sVisit client offices for maintenance and repairProblem Solving: Having the ability to identify problems and issues of varying complexities and to find effective solutions with few guidelinesManaging NetworkAdding APs to network

Los Angeles, California, Us

Troubleshoot and resolved 30 requests per day for software and hardware assistance, primarily coming in the form of e-mail, phone callsProvided excellent customer support while providing technical assistance in an efficient yet friendly and patient manner.Installed, configured, test and maintained computer hardware, software and peripherals according to established guidelinesUtilize company proprietary ticketing system, to manage and resolve request in timely mannerReported accurate data to track and ensure a minimum threshold.Maintained ticketing system tools to show trends and customers that need attention.Performed diagnostics & troubleshooting to resolve Windows 10 issuesQuickly adapted to changes in user demands, work environment, and changes to processes or requirements.Imaging and Mirroring in on end user’s devices to support

Associate Of Science - As, Cyber Security

Associate Of Arts And Sciences - Aas, Cooking And Related Culinary Arts, General