Robert Mcclain Email & Phone Number

Springfield, Il, Us

Us

Promoted to grow the Enterprise Network Operations division. Perform professional and technical functions for the Local Area Network (LAN), supporting 800+ statewide locations. Manage and complete complex hardware and software setups and installations independently and with co-workers. Meet with LAN stakeholders to determine layout and specifications to design, develop, and modify LAN components. Advise stakeholders during high stress situations to troubleshoot LAN problems and application transmission problems. Practice network asset management, including maintenance of network component inventory and related documentation and technical specifications information. Configure networks to ensure their smooth and reliable operation for fulfilling State of Illinois objectives and processes. Install and patch network equipment and ensure that all installations meet and exceed all specifications.Key Achievements:• Instrumental in developing and implementing policy-based IP Device tracking on the latest version of Cisco IOS being deployed on all 9300 model switches running Denali code and greater• Recommended IT governance policy and procedures for backing up and restoring VLAN information in the event of a misconfiguration or network outage• Identified a command-line procedural issue and discovered a solution to when IP helper address would disappear while implementing VRFs on layer 3 switches• Co-scripted a template for the baseline configuring of 3850 and 9300 switches which is utilized department wide• Influential in validating a custom method of provisioning devices via TFTP server via a management VLAN• Currently working on a statewide VOIP project migrating all state buildings from analog phones to VOIP devices• Scope, fix, reserve and split IP addresses and networks for when agencies move, expand or consolidate

Us

• Implemented policy-based IP Device tracking deployed on over several hundred Cisco 9300 model switches helping to reduce troubleshooting time by an average of over 5 minutes per support request • Reduced Cisco SmartNet licensing cost by over 50,000.00 USD by identifying devices that had reached End-of- Life and where the cost-benefit of licensing the devices outweighed the cost of device replacement • Scoped, fixed, reserved and split IP addresses and networks for when the 60+ State of Illinois agencies either move, expand, consolidate or disband • Performed front-line and on-premises network engineering and support for state agencies while meeting well-defined SOPs and SLAs

Springfield, Il, Us

Recruited to become a front-line information systems support liaison to the SIU Center for Family Medicine and the SIU Division of Surgery. Performed complex troubleshooting of software application, network communication and hardware problems. Ensured network connectivity of all servers, workstations, telephony equipment, fax machines, and network appliances within the Division. Oversaw installation, configuration, maintenance, and troubleshooting of network hardware, software, and peripherals. Consulted with clinical administrators and department executives to resolve problems and information systems issues. Tested and verified regulatory adherence of clinical information systems and medical devices to ensure compliance with government and health regulations.Key Achievements:• LAN assessments to decide and coordinate port density, infrastructure readiness and estimate time and costs when users and/or departments were growing, relocating or consolidating• 3rd Party Access Project with deliverables that included granting user account creations, network permissions, procedures of account closures and validations of work performed• IT Equipment Repurpose Project with deliverables that included creating an automated system for network device asset tracking, logging a device’s assigned user history and logging software licenses assigned to network users• Technical Support Help Desk Project with deliverables that included workflow routing to decide which technician should receive which types of support requests such as elevating to tier 1 or 2 or routing to another department

Chatham, Illinois, Us

Provided network and web support services to corporate customers. Opened ports and allowed for the access of web traffic to flow across corporate intranets. Installed SSL certificates and generated crypto keys to encrypt web traffic. Configured network interface cards and client software for speed and application efficiency. Executed defined backup, recovery, and security procedures to ensure continual availability of the external website and internal corporate intranet. Aided network users in resolving routine web access problems. Installed supporting network printers and peripherals and managed them via web interfaces. Maintained and reviewed access logs and audit trails to detect intrusions, viruses, or other problems and took corrective actions.Key Achievements:• Succeeded in managing the build and/or personally building dozens of corporate internet and intranet sites• Managed change requests from customers as projects were being conducted and/or had already closed• Developed a secure procedure for bank customers to register for online banking and connect their registrations to their online bank accounts• Created a process for bank customers to securely transfer files to the bank using the bank’s website meeting all auditor and regulator criteria

Provided basic network support services to users (such as, the installation of personal computers and workstations onto the network, configuring network interface cards and client software, and installing and supporting network printers and queues). Executed well-defined backup, recovery, and security procedures to ensure continual availability of the network. Provided assistance to network users in resolving routine network problems. Maintained and reviewed logs and audit trails to detect intrusion, virus, or other problems and took corrective action. Performed other network related duties as assigned.Key Achievements:• Generated reports for upper management identifying trends in website usage, online tee-time reservations and internet product orders.• Established a secure network file repository for club member data • Supported the golf course management software throughout the network

Master Of Science (M.S.), Management Information Systems

Bachelor Of Business Administration (B.B.A.), Business Management