Robert Mcclain Email & Phone Number

Springfield, IL, US

US

• Promoted to grow the Enterprise Network Operations division. Perform professional and technical functions for the Local Area Network (LAN), supporting 800+ statewide locations. Manage and complete complex hardware and.
• Instrumental in developing and implementing policy-based IP Device tracking on the latest version of Cisco IOS being deployed on all 9300 model switches running Denali code and greater
• Recommended IT governance policy and procedures for backing up and restoring VLAN information in the event of a misconfiguration or network outage
• Identified a command-line procedural issue and discovered a solution to when IP helper address would disappear while implementing VRFs on layer 3 switches
• Co-scripted a template for the baseline configuring of 3850 and 9300 switches which is utilized department wide
• Influential in validating a custom method of provisioning devices via TFTP server via a management VLAN

US

• Implemented policy-based IP Device tracking deployed on over several hundred Cisco 9300 model switches helping to reduce troubleshooting time by an average of over 5 minutes per support request
• Reduced Cisco SmartNet licensing cost by over 50,000.00 USD by identifying devices that had reached End-of- Life and where the cost-benefit of licensing the devices outweighed the cost of device replacement
• Scoped, fixed, reserved and split IP addresses and networks for when the 60+ State of Illinois agencies either move, expand, consolidate or disband
• Performed front-line and on-premises network engineering and support for state agencies while meeting well-defined SOPs and SLAs

Springfield, IL, US

• Recruited to become a front-line information systems support liaison to the SIU Center for Family Medicine and the SIU Division of Surgery. Performed complex troubleshooting of software application, network.
• LAN assessments to decide and coordinate port density, infrastructure readiness and estimate time and costs when users and/or departments were growing, relocating or consolidating
• 3rd Party Access Project with deliverables that included granting user account creations, network permissions, procedures of account closures and validations of work performed
• IT Equipment Repurpose Project with deliverables that included creating an automated system for network device asset tracking, logging a device’s assigned user history and logging software licenses assigned to network.
• Technical Support Help Desk Project with deliverables that included workflow routing to decide which technician should receive which types of support requests such as elevating to tier 1 or 2 or routing to another.

Chatham, Illinois, US

• Provided network and web support services to corporate customers. Opened ports and allowed for the access of web traffic to flow across corporate intranets. Installed SSL certificates and generated crypto keys to.
• Succeeded in managing the build and/or personally building dozens of corporate internet and intranet sites
• Managed change requests from customers as projects were being conducted and/or had already closed
• Developed a secure procedure for bank customers to register for online banking and connect their registrations to their online bank accounts
• Created a process for bank customers to securely transfer files to the bank using the bank’s website meeting all auditor and regulator criteria

• Provided basic network support services to users (such as, the installation of personal computers and workstations onto the network, configuring network interface cards and client software, and installing and.
• Generated reports for upper management identifying trends in website usage, online tee-time reservations and internet product orders.
• Established a secure network file repository for club member data
• Supported the golf course management software throughout the network

Master Of Science (M.S.), Management Information Systems

Bachelor Of Business Administration (B.B.A.), Business Management