Coordinated activities that affected operational decisions and business requirements. Responsible for the production, procurement, and planning of daily operations. Planned, scheduled, and reviewed workload and work force to ensure contracts were completed in a cost-effective manner. Created detailed schedules based on strict deadlines. Communicated any changes in the order or delivery date to relevant parties. Monitored production standards and maintained access to quality equipment. Addressed workflow concerns or interruptions to job completion. Confirmed that health and safety regulations were in place and followed, as well as, the organization’s processes to be legally compliant. Improved operational management systems, processes and best practices. Purchased materials, planned inventory and oversaw warehouse production efficiency. Recruited, trained, supervised, and managed the growth and success of staff. Researched and implemented strategies to increase quality of customer service.

Inside and outside sales of both Corporate and Private relocation's. Conduct in home consultations for both domestic and international shipments. ● Follow up on quote opportunities to maximize the sales opportunity to book shipments.● Focused on delivering quality services and highest levels of customer satisfaction. ● Carry out a needs analysis on all customers.● Estimate every shipment accurately supported by a detailed survey noting special needs.

Conducted in home move consultations. Managed private and corporate account relocations for both Domestic and International moves. Coordinated household goods and shipping needs with various relocation vendors and suppliers. Interacted with accounts regarding relocation policy. Provided customs requirements and restrictions to client on required relocations. In charge of all phases of the Dallas Branch warehouse. Including storage in transit, long term storage, and records management. ● Follow up on quote opportunities to maximize the sales opportunity to book shipments.● Focused on delivering quality services and highest levels of customer satisfaction. ● Carried out a needs analysis on all customers.● Estimate every shipment accurately supported by a detailed survey noting special needs.● Input of data into internal tracking systems.● Identified crating requirements, calculated costs and advised client.● Coordinated jobs with the operations team.● Manage services and policies to ensure compliance with the operating procedures.● Ensured a streamlined process for documentation, including insurance and customs.● Managed day-to-day third parties involved in the moving process.● Monitor timely collection of customer feedback on controlled moves.