Robert Mcgrath Email & Phone Number

Solihull, GB

Birmingham, England, United Kingdom

Solihull, England, United Kingdom

• Reviewed student surveys and feedback with the purpose of identifying ongoing and key concerns
• Consulted with those internal and external to the Department to identify 'best practice' in improving student experience and NSS outcomes
• Devised key performance indicators related to student experience based on evidence and best practice, as well as contributing to an action plan to meet and measure targets
• Oversaw, monitored, and reported on progress of action plan throughout the year
• Reported relevant actions to the Education Committee for further discussion and reported regular progress as a standing item to the department’s staff meetings

Solihull, England, United Kingdom

• Was solely responsible for opening and preparing the bar on several occasions, as well as closing it down
• Developed practical and communication skills, learning how to pour drinks, use cash registers, and operate coffee machines
• Tabulated finances at the end of each shift, which entailed counting floats and calculating takings
• Always approachable to customers and staff
• Learnt how to manage time effectively in a busy customer service-driven environment, best exemplified by effective and mobile work at conferences, events, and receptions
• Supervised and trained new members of staff and delegating them in accordance with their skillsets and customer priorities.

Birmingham, England, United Kingdom

• Stationed at a nationwide touring exhibition with a national profile, helping organise events and show and tell activities with visitors
• Organised art & craft activities for young children
• Extensive recollection and memory of facts about historical objects to enhance customer experience
• Built a rapport with customers and staff alike to ensure visitors felt welcome and staff worked well together
• Critical time management of activities achieved by maintaining efficient movement of tourists between exhibitions
• Collaborated with the 'Experience Team' to coordinate an activity programme from young people, with a range from toddlers to Key Stage 2 pupils

Birmingham, England, United Kingdom

• Liaised with several barristers and legal advisors from the Legal Department at Head Office
• Organised prosecution case material for several trails
• Handled sensitive case information in a responsible manner
• Proofread cases with attention to detail, spotted and subsequently rectified several errors in costings brought forward against defendants
• Collated financial summons for the council on a case-by-case basis under time and results-orientated constraints

Solihull, England, United Kingdom

• Analysed departmental documents for appropriate distribution and filing
• Used IT to a great extent, particularly specialised technology for town planning and Microsoft Excel for data handling
• Recognised by my manager for my ‘keenness to learn and help’ and excellent communication skills

History And Politics, Third Year Specialisation In Politics, First Class

Activities and Societies: -Contributor to the Oxford Student Journal for Contemporary Disciplinary Studies -Completed Dissertation in.

A-Levels, Aaa

Activities and Societies: Elected and Served as Head Student of Sixth Form

Gcse, 1 A*, 9 As And 2 Cs At Gcse

Activities and Societies: Elected and served as Deputy Head Boy