Robert Mckinnon Email & Phone Number

Gibraltar

Gibraltar

Gibraltar

Gibraltar

• Odds compilations to a high standard in all of the top European/World leagues plus other sports (mainly Basketball and Tennis) where required• Risk Management involving controlling liabilities in all sports• Manage, maintain and develop sports book websites: MarcaApuestas.es, E-Lotto.be and TuVictoria.es (Spain & Belgium operations)• Building new events, matches, specials plus opening, closing, suspending and resulting events/markets accordingly• Manage system performance, service improvements, quality and processes at all times• Fully conversant in fault escalation procedures and recording / maintaining logs on all system outages and duration of downtime• Involved in issue escalation processes, system testing and management• Betradar software management and system configuration• Finsoft MM system configuration and training of others on the system• Training and mentoring new members of the team locally and in different geographical locations• Maintain constant communication between our different operations in Chile, Romania, Spain (2 projects), Mexico & Belgium via phone, Skype, and email• Efficiently spreading work load between our different operations• Customer Analysis and restrictions where needed• Market analysis P&L reporting and extensive data analysis• Publishing and pricing markets pre-match and in-running to a variety of percentages• Producing a number of specials/promotions on a weekly basis for numerous projects• Live trading up to 16 in-running markets manually in a number of sports as well as monitoring numerous in-play matches/markets via Betradar feed• Rota Co-ordinator

Gibraltar

• Deal with inquiries, requests and complaints from customers by telephone, email and chat• Trained on Casper and Cyberboss• Trained on Risk Manager and when required I was able to alter prices and move liability parameters• Monitor and review all new accounts and transaction data for suspicious activity and possible fraud• Process UK and international payments sent through E-Wallets, Cards and Bank Transfers• Implement self-exclusions for Stan James and its white label companies when necessary• Plus many of my general duties in previous department

Gibraltar

• General Resulting • Static Content - including checking/updating In-Running Section • In-Running Diary • Order of Play - both creating and maintaining • Archiving • Settling Empty Bets• General Building • Inter-Relations: avoiding related bets. • Display Events - on all domains & ticking Live Markets • Tag Dogs & Horses - including "Next Off" on the website & Specials

Gibraltar

• Uploading relevant information to www.betdirect.com website via excel and text scripts through Orbis software system• Updating website, adding / removing links, re-arranging webpages as appropriate, inputting data manually, updating prices and resulting of all sports• Dealing with bet settlement queries in more depth (higher permissions on Telebet) • Usage of OTT machine to result difficult bets• Assisting Bet Acceptance Reps with Telebet client: prices, returns, suspended bets • Daily preparation of a forthcoming events sheet for Reps • Work closely with Traders• Training and twinning with new staff• Liaising with external companies regarding issues / difficulties which have arisen

Gibraltar

• Customer Services; answered client calls, placed bets, checked account history to resolve issues such as bets won/lost, returns, cashins via Telebet client system • Liaised with Traders as and when required for specific pricings • Trained / twinned new staff

Gibraltar

• Customer Services; dealing with deposits, payments, queries, bonuses• Undertook numerous telemarketing projects/promotions specifically relating to retention • Deputised for supervisors in their absence

History & War Studies

Activities and Societies: Member of the University Football Team

Education record

Education record

Activities and Societies: School Football Team