Robert Mckinnon Email & Phone Number

Gibraltar

Gibraltar

Gibraltar

• Odds compilations to a high standard in all of the top European/World leagues plus other sports (mainly Basketball and Tennis) where required
• Risk Management involving controlling liabilities in all sports
• Manage, maintain and develop sports book websites: MarcaApuestas.es, E-Lotto.be and TuVictoria.es (Spain & Belgium operations)
• Building new events, matches, specials plus opening, closing, suspending and resulting events/markets accordingly
• Manage system performance, service improvements, quality and processes at all times
• Fully conversant in fault escalation procedures and recording / maintaining logs on all system outages and duration of downtime

Gibraltar

• Deal with inquiries, requests and complaints from customers by telephone, email and chat
• Trained on Casper and Cyberboss
• Trained on Risk Manager and when required I was able to alter prices and move liability parameters
• Monitor and review all new accounts and transaction data for suspicious activity and possible fraud
• Process UK and international payments sent through E-Wallets, Cards and Bank Transfers
• Implement self-exclusions for Stan James and its white label companies when necessary

Gibraltar

• General Resulting
• Static Content - including checking/updating In-Running Section
• In-Running Diary
• Order of Play - both creating and maintaining
• Archiving
• Settling Empty Bets

Gibraltar

• Uploading relevant information to www.betdirect.com website via excel and text scripts through Orbis software system
• Updating website, adding / removing links, re-arranging webpages as appropriate, inputting data manually, updating prices and resulting of all sports
• Dealing with bet settlement queries in more depth (higher permissions on Telebet)
• Usage of OTT machine to result difficult bets
• Assisting Bet Acceptance Reps with Telebet client: prices, returns, suspended bets
• Daily preparation of a forthcoming events sheet for Reps

Gibraltar

• Customer Services; answered client calls, placed bets, checked account history to resolve issues such as bets won/lost, returns, cashins via Telebet client system
• Liaised with Traders as and when required for specific pricings
• Trained / twinned new staff

Gibraltar

• Customer Services; dealing with deposits, payments, queries, bonuses
• Undertook numerous telemarketing projects/promotions specifically relating to retention
• Deputised for supervisors in their absence

History & War Studies

Activities and Societies: Member of the University Football Team

Education record

Education record

Activities and Societies: School Football Team