Robert Mclafferty Email & Phone Number

Butler, Pa

Supervises the daily operations of a county based 911 center serving a population of 194,273. Primary responsibilities include: Planning, training, scheduling, and reviewing the work of telecommunication staff operating a public safety answering point. Planning, scheduling, and reviewing the work of technicians engaged in the maintenance and repair of all radio, telephone, CAD, and other equipment in the Communications Center. The 911 Coordinator also serves as a liaison for the 911 center; meeting with Fire, Police, EMS, and the general public.

Our teams of consultants assist clients in resolving issues, improving systems, long and short range strategic planning/implementation, management problem-solving, marketing, market research, measurable outcomes surveys, operational analysis and improvements, organizational restructuring, outcomes and performance measures, quality improvement, professional staff recruitment, regulatory compliance, revenue cycle management, and employees.

I have served as an officer in the fire company for over 30 years. During my 10 years as Chief we were blessed to have expanded our staff, fleet, and financial situation. My proudest accomplishment in the fire company is having had the opportunity to develop, mentor, and help grow new leaders who continue to make the company flourish.

Served as a liaison between referring agencies and the trauma center. Duties included outreach and marketing to EMS, Hospitals, and Community agencies. Was also responsible for review of the treatment pediatric trauma patients receive prior to arrival at the regional trauma center. Delivered educational programs throughout the region.