Robert Mclaughlin Email & Phone Number

$51MM budget accountability. Appointed by the CTO as the owner of a enterprise network restructuring task force resulting in a $58MM save.Accountable for an enterprise wide audit of all telecommunications circuits resulting in a $2.7MM annual expense savings. Identified and eliminated over $12MM in network management systems maintenance expenses through vendor relationship management and process reengineering. Responsible for monitoring and maintaining DMZ security and network firewalls for the bank. Technologies: checkpoint firewall, UNIX hosts, Windows 2000 server hosts, Cisco enterprise routers.2000 –2001 – Vice President, Network Operations - First Union National Bank, Charlotte, NC$60MM budget accountability. Managed 15 telecommunications vendor relationships and renegotiated all contracts to include critical success factors tied to rewards. Accountable for internet and intranet monitoring, intrusion detection, and problem resolution. Formulated and legitimized a 24/7 Level II support structure for the enterprise LAN, WAN and DMZ reducing escalations by 60%. Achieved frame-relay network availability target of 99.8% for FY2000 and 2001. Authored and implemented a dedicated team’s concept and positively influenced key stakeholders through implementation based upon business demand. 2001 First Union ACE Award winner and 2002 Spirit of First Union nominee.1997 – 2000 – Vice President - Chief Technology Officer, EVEREN Securities, Chicago IL$12MM budget accountability. Supported 4,500 retail customers and maintained 99.98% Systems Availability on three distributed client/server platforms and an enterprise network. Increased end-user customer satisfaction from 41% to 96% in 12 months. Correlated key systems performance measures with business growth. Renegotiated, and managed multiple IT vendor agreements. Lead the technology transition of EVEREN Securities, Inc. systems and processes into First Union’s.