Robert Mcnay Email & Phone Number

• Set up, installation, upgrading and maintenance of desktop PCs and laptops• Installation, troubleshooting and upgrading of software on Windows XP Professional and Windows 7 workstations and laptops• Maintenance of Lexmark and Hewlett Packard printers• New equipment and software research and evaluation• Monitoring and tape swapping on network backup devices for both Windows and Unix servers• Setup of multimedia equipment for webinars and meetings.

• General support on a Windows NT4 network to Windows 98, NT 4 and XP Professional workstations and laptops• Set up and troubleshooting of remote access for laptop users• Responsible for warranty repair claims and non-warranty repairs by outside services• Maintenance of inventory of spare PCs, parts, printers and other equipment• Set up and maintained software licensing inventory and tracking system• Established company wide standards for hardware and software to make possible a more efficient support process• Maintained a timely re-evaluation schedule of company standards to meet demands of 3 year cycle of equipment replacement• Researched, evaluated and purchased PCs, laptops, printers, related peripherals and software• Researched and recommended equipment to fill special requests or needs of engineering and manufacturing staff• Identification of desktop systems in need of upgrade or replacement as part of annual equipment cycling