• Manage the development and deployment of a high-profile PPM platform integration, including resource management tools and data analytics.• Drive all selection processes for the enterprise-wide project management tool stack to enable accelerated delivery and on demand reporting. • Manage all review of project onboarding processes, statistics and reports to streamline operations and create transparency for SR leadership. • Led a team of 4 diverse direct reports including engineers, Jr PMs and business analysts.• Negotiated and Managed technical vendor contracts to drive business growth, augment staff and maintain annualized budget.

• Led all non-asset-based transportation, warehousing, and distribution regarding value-added services, including reverse logistics processes for returns, recycling, and recalled products. • Managed all operations to design, develop and implement third party logistics systems for FedEx owned distribution centers. • Managed all day-to-day operations regarding dispatch and vehicle maintenance for a fleet of 78 mixed transports. • Provided weekly status reporting to senior leaders and executives on the health and progress of the project portfolio. • Designed and implemented new processes for estimating work resulting in the reduction of overall operating costs by 23%.

• Directed a multitude of high-profile projects, including Store Number Expansion and Membership Engagement Platforms with a portfolio valued at $80M+. • Realized a cost savings of $17M+ through the reduction of underutilized and outdated equipment on the Store Number Expansion project. • Developed and implemented a comprehensive app to reduce client return wait times from 8 minutes to 30 seconds. • Multi-tasking a high-profile team of five managers to deliver Walmart Store US modernization programs in conjunction with FTA outreach to reduce single-occupancy automobile to home office.• Trained and mentored multiple associates within Agile methodologies to drive streamlined development across platforms, while preserving confidential information for the program privacy.

• Delivered top 5 initiative for call center creation realizing reduction in OPEX by $9.4M. • Awarded five-star award for Remote Agent Deployment project delivery under budget and a full quarter early. • Developed policy, contract and training documentation implemented to 800+ remote call center personnel to enable remote work location capabilities resulting in $5M+ cost savings. • Implemented new call center processes to streamline deployment and returns of work from home hardware for a remote call center employee. • Oversaw all project operations in the construction of a state-of-the-art data center to improve redundancy and enable corporate development capability.

* Drove management of networking projects from design through implementation per FedEx processes and systems development life cycle. * Oversaw comprehensive operations of a project team to develop a Network Center of Excellence resulting in Project Management Office (PMO) development across the FedEx enterprise.* Planned and managed the Modernization of FedEx network and vendor’s networks providing an improved customer experience.SELECT ACCOMPLISHMENTS* Oversaw the implementation of a new Colorado Data Center. To provide disaster recovery for core FedEx logistical system* Drove the upgrade of data center servers remotely over the FedEx network to provide an improved customer experience and reduced operating cost. * Orchestrated a migration of a call center from Tucson to Orlando in six months successfully. * Developed and executed a comprehensive plan to allow call center personnel to work from remote locations. * Led the project to enhance process for the Network Center of Excellence.

Technology Coordination DirectorDirected and managed all aspects of technology operations including recommending new technologies for 17 public school districts and three private schools. Oversaw a $2.4M+ annual budget including forecasting for the oncoming year. Worked directly with vendors to negotiate best pricing, coordinate hardware and software purchases, and install complex applications. Coordinated staff for daily operations including delegating workload, staffing, and scheduling. Developed comprehensive training sessions regarding Cisco IP phones, Progress Book, and other software applications. Ensured proper document management including maintenance of federal government E-Rate programs. SELECT ACCOMPLISHMENTSServed as Director of statewide implementation committee in the selection and integration of the new Electronic Grade Book package affecting 5K teachers and 60K students, and selection of 90% of the software in the IT Centers in the State of Ohio. Automated the CEU process for employees allowed staff to keep individual CEUs on a web-based application. Coordinated meetings in collaboration with Technology Coordinators to keep informed of upcoming programs and hardware products.