Robert Mcqueen Email & Phone Number

Raleigh, NC, US

• Manage anti-virus issues and mitigating security vulnerabilities, updates, and patches.
• Creates, modifies, and maintains user accounts, security groups, distribution lists and assignment of rights and permissions.
• Spearheaded and coordinated multifaceted team projects, ensuring seamless execution and achievement of objectives.
• Technology Expertise: Demonstrating a deep understanding and expertise in a specific technology domain, such as cloud computing, cybersecurity, data analytics, artificial intelligence, software development, or.
• Solution Design: Leading or contributing to the design and architecture of technology solutions that align with business objectives and industry best practices.
• Implementation: Oversaw the implementation and deployment of technology solutions, meeting quality, performance, and security standards.

Charlotte, NC, US

· Provide onsite customer support for all applications offered by the firm at Chapel Hill and Raleigh, NC Locations.· Proven ability to provide technical support and resolve issues related to switches and routers, ensuring minimal downtime and maximum network reliability.· Set up and configure laptop & desktop computers and mobile devices for staff and.

Noida, Uttar Pradesh, IN

• System Maintenance: Assisting in the installation, configuration, and maintenance of servers, workstations, and other IT infrastructure components.
• User Support: Providing technical assistance to end-users, troubleshooting hardware and software issues, and resolving user queries in a timely and professional manner.
• Network Support: Assisting in network administration tasks, including monitoring network performance, troubleshooting connectivity issues, and assisting with network device configurations.
• Documentation: Maintaining accurate documentation of system configurations, procedures, and user support requests.
• User Provisioning and De-provisioning: Managing user provisioning and de-provisioning processes, ensuring that user access to systems and applications is appropriate and timely.
• Single Sign-On (SSO) Implementation: Configuring and deploying Single Sign-On solutions to enhance user experience and security across applications.

Noida, Uttar Pradesh, IN

• Training Development: Collaborating with subject matter experts and instructional designers to develop training materials and curriculum for various IT-related topics, technologies, and processes.
• Training Delivery: Conducting training sessions in-person or through virtual platforms to educate employees on IT concepts, tools, and best practices.
• Hands-on Instruction: Providing practical, hands-on training to ensure learners can apply their knowledge in real-world scenarios effectively.
• Training Evaluation: Assessing the effectiveness of training programs through evaluations, feedback, and performance metrics, making improvements as needed.
• Technical Expertise: Demonstrating a strong understanding of the latest IT technologies, trends, and advancements to deliver up-to-date and relevant training.
• Learning Management Systems (LMS): Familiarity with Learning Management Systems to track and manage training progress and performance.

Noida, Uttar Pradesh, IN

• Plan: assign and track the project work plans for delivery and provide technical guidance for work completion.
• Guidance: responsible for providing technical guidance or solutions; define, advocate, and implement best practices and coding standards for the team.
• Compliance: ensure process compliance in the assigned module and participate in technical discussions or review as a technical consultant for feasibility study (technical alternatives, best packages, supporting.
• Productivity: develop and guide the team members in enhancing their technical capabilities and increasing productivity.
• Reporting: prepare and submit status reports for minimizing exposure and risks on the project or closure of escalations.
• Team Management: Leading and managing a team of technical professionals, including assigning tasks, setting performance expectations, providing coaching, and mentoring, and conducting performance evaluations.

Noida, Uttar Pradesh, IN

• Expert Technical Support: Providing advanced technical assistance to clients, which include troubleshooting complex software, hardware, and network-related issues.
• Issue Resolution: Analyzing and diagnosing technical problems, identifying root causes, and implementing effective solutions to resolve customer queries promptly.
• Escalation resolver: Collaborating with different technical teams and stakeholders to as the go to for critical issues that require specialized expertise or engineering support.
• Client Communication: Interacting with clients professionally and empathetically, maintaining a high level of customer service throughout the support process.
• Knowledge Sharing: Contributing to the knowledge base by documenting solutions and best practices, enabling the team to handle similar issues efficiently in the future.
• Continuous Improvement: Proactively identifying opportunities for service improvement and providing feedback to help enhance overall customer support processes.

Noida, Uttar Pradesh, IN

• Requirements Gathering: Engaging with business stakeholders to understand their requirements and translate them into functional and technical specifications for IT projects.
• System Analysis: Conducting in-depth analysis of existing systems and processes to identify areas for improvement and opportunities for automation.
• Solution Design: Designing IT solutions that align with business objectives and adhere to industry best practices and standards.
• Technical Expertise: Demonstrating a strong understanding of various technologies, platforms, and systems relevant to the project domain.
• Project Implementation: Leading or supporting the implementation of IT projects, ensuring successful delivery within specified timelines and budgets.
• Testing and Quality Assurance: Performing or overseeing testing activities to validate the functionality and quality of IT solutions.

Randolph AFB, TX, US

Protect valuable resources

Bachelor Of Science - Bs, Cyber And Information Security Technology

Associate Of Science - As, Cyber And Information Security Technology

Criminal Justice, Homeland Security

Associate Of Science (A.S.), Computer Engineering

High School Diploma

Master Of Business Administration - Mba