Robert Mcqueen Email & Phone Number

Raleigh, Nc, Us

• Manage anti-virus issues and mitigating security vulnerabilities, updates, and patches.• Creates, modifies, and maintains user accounts, security groups, distribution lists and assignment of rights and permissions. • Spearheaded and coordinated multifaceted team projects, ensuring seamless execution and achievement of objectives. • Technology Expertise: Demonstrating a deep understanding and expertise in a specific technology domain, such as cloud computing, cybersecurity, data analytics, artificial intelligence, software development, or infrastructure management.• Solution Design: Leading or contributing to the design and architecture of technology solutions that align with business objectives and industry best practices.• Implementation: Oversaw the implementation and deployment of technology solutions, meeting quality, performance, and security standards.• Technical Leadership: Providing technical leadership and guidance to project teams and junior members, mentoring, and coaching them to enhance their skills and knowledge.• Problem-Solving: Analyzing complex technical challenges and devising innovative solutions to address them effectively.• Collaboration: Collaborating with various teams, including developers, engineers, architects, and business analysts, to achieve project objectives and deliver successful outcomes.• Quality Assurance: Ensuring the quality and accuracy of technical deliverables, adhering to coding standards and best practices.• Technology Trends: Staying updated with the latest trends, advancements, and emerging technologies in the relevant technology domain.• Continuous Improvement: Identifying opportunities for process improvements and recommending strategies to optimize technology operations.• Effectively works with customers, service desk and technical services personnel and builds positive relationships with customers. Builds machine images, installs new software and upgrades on computers and laptops.

Charlotte, Nc, Us

· Provide onsite customer support for all applications offered by the firm at Chapel Hill and Raleigh, NC Locations.· Proven ability to provide technical support and resolve issues related to switches and routers, ensuring minimal downtime and maximum network reliability.· Set up and configure laptop & desktop computers and mobile devices for staff and lawyers according to department and firm guidelines· Identify, research and resolve technical problems through coordination with HelpDesk peers, IT Network Engineers and Application Analysts, and others· Respond quickly to telephone, email, and in-person requests for technical support· Track and monitor all issues to insure timely and effective resolution, escalating to others in IT Support as necessary· Work with the staff and lawyers to ensure that they understand how to use the technology tools available to them, enabling them to realize the highest level of productivity to minimize recurrence of use-related issues· Provide multimedia meeting support as necessary, including the support of projectors and teleconference systems onsite and offsite· Demonstrated expertise with Litera Software, conducted in-depth software diagnostics, identifying root causes, and providing step-by-step guidance to resolve complex technical challenges efficiently.· Assisted in testing of new software and hardware and provide feedback as necessary

Noida, Uttar Pradesh, In

• System Maintenance: Assisting in the installation, configuration, and maintenance of servers, workstations, and other IT infrastructure components.• User Support: Providing technical assistance to end-users, troubleshooting hardware and software issues, and resolving user queries in a timely and professional manner.• Network Support: Assisting in network administration tasks, including monitoring network performance, troubleshooting connectivity issues, and assisting with network device configurations.• Documentation: Maintaining accurate documentation of system configurations, procedures, and user support requests.• User Provisioning and De-provisioning: Managing user provisioning and de-provisioning processes, ensuring that user access to systems and applications is appropriate and timely.• Single Sign-On (SSO) Implementation: Configuring and deploying Single Sign-On solutions to enhance user experience and security across applications.• Multi-Factor Authentication (MFA): Implementing multi-factor authentication methods to add an extra layer of security to sensitive applications and systems.• Privileged Access Management (PAM): Managing privileged access to critical systems, ensuring privileged users have appropriate access levels and their activities are monitored and audited.• IAM Integration: Integrating IAM solutions with existing infrastructure, applications, and directories, ensuring seamless user experience and smooth operations.• Identity Lifecycle Management: Managing the complete lifecycle of user identities, including onboarding, changes, and offboarding processes.

Noida, Uttar Pradesh, In

• Training Development: Collaborating with subject matter experts and instructional designers to develop training materials and curriculum for various IT-related topics, technologies, and processes.• Training Delivery: Conducting training sessions in-person or through virtual platforms to educate employees on IT concepts, tools, and best practices.• Hands-on Instruction: Providing practical, hands-on training to ensure learners can apply their knowledge in real-world scenarios effectively.• Training Evaluation: Assessing the effectiveness of training programs through evaluations, feedback, and performance metrics, making improvements as needed.• Technical Expertise: Demonstrating a strong understanding of the latest IT technologies, trends, and advancements to deliver up-to-date and relevant training.• Learning Management Systems (LMS): Familiarity with Learning Management Systems to track and manage training progress and performance.• Continuous Learning: Keeping abreast of industry best practices, emerging technologies, and training methodologies to enhance the quality and effectiveness of training programs.• Documentation: Maintaining training records, attendance, and course materials to ensure accurate and up-to-date documentation.• Communication: Effectively communicating complex technical concepts in a clear and understandable manner to learners with varying levels of technical expertise.

Noida, Uttar Pradesh, In

• Plan: assign and track the project work plans for delivery and provide technical guidance for work completion.• Guidance: responsible for providing technical guidance or solutions; define, advocate, and implement best practices and coding standards for the team.• Compliance: ensure process compliance in the assigned module and participate in technical discussions or review as a technical consultant for feasibility study (technical alternatives, best packages, supporting architecture best practices, technical risks, breakdown into components, estimations).• Productivity: develop and guide the team members in enhancing their technical capabilities and increasing productivity.• Reporting: prepare and submit status reports for minimizing exposure and risks on the project or closure of escalations.• Team Management: Leading and managing a team of technical professionals, including assigning tasks, setting performance expectations, providing coaching, and mentoring, and conducting performance evaluations.• Technical Guidance: Providing technical expertise and guidance to team members, assisting in complex problem-solving, and promoting best practices in technical implementation.• Quality Assurance: Ensuring adherence to quality standards, best practices, and compliance with project specifications and client requirements.• Mentorship and Training: Providing mentorship and training to team members, fostering a culture of continuous learning and skill development.• Risk Management: Identifying and mitigating potential risks and challenges in project execution, proactively resolving issues as they arise.

Noida, Uttar Pradesh, In

• Expert Technical Support: Providing advanced technical assistance to clients, which include troubleshooting complex software, hardware, and network-related issues.• Issue Resolution: Analyzing and diagnosing technical problems, identifying root causes, and implementing effective solutions to resolve customer queries promptly.• Escalation resolver: Collaborating with different technical teams and stakeholders to as the go to for critical issues that require specialized expertise or engineering support.• Client Communication: Interacting with clients professionally and empathetically, maintaining a high level of customer service throughout the support process.• Knowledge Sharing: Contributing to the knowledge base by documenting solutions and best practices, enabling the team to handle similar issues efficiently in the future.• Continuous Improvement: Proactively identifying opportunities for service improvement and providing feedback to help enhance overall customer support processes.• Product Expertise: Staying updated with the latest products, technologies, and industry trends to maintain a comprehensive understanding of the supported products.• Incident Management: Ensuring proper tracking and documentation of support incidents through ticketing systems, adhering to company-defined service level agreements (SLAs).• Training and Mentoring: Assisting in the training and mentoring of junior support team members to enhance their technical skills and knowledge.

Noida, Uttar Pradesh, In

• Requirements Gathering: Engaging with business stakeholders to understand their requirements and translate them into functional and technical specifications for IT projects.• System Analysis: Conducting in-depth analysis of existing systems and processes to identify areas for improvement and opportunities for automation.• Solution Design: Designing IT solutions that align with business objectives and adhere to industry best practices and standards.• Technical Expertise: Demonstrating a strong understanding of various technologies, platforms, and systems relevant to the project domain.• Project Implementation: Leading or supporting the implementation of IT projects, ensuring successful delivery within specified timelines and budgets.• Testing and Quality Assurance: Performing or overseeing testing activities to validate the functionality and quality of IT solutions.• Issue Resolution: Troubleshooting and resolving complex technical issues related to the implementation of IT solutions.• Documentation: Creating and maintaining comprehensive documentation, including technical specifications, user manuals, and process workflows.• Cross-Functional Collaboration: Collaborating with cross-functional teams, including developers, engineers, and business analysts, to achieve project objectives.• Mentoring and Coaching: Providing guidance and support to junior team members, fostering their professional development and growth.• Continuous Improvement: Identifying opportunities for process improvements and recommending strategies to optimize IT operations.

Randolph Afb, Tx, Us

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Bachelor Of Science - Bs, Cyber And Information Security Technology

Associate Of Science - As, Cyber And Information Security Technology

Criminal Justice, Homeland Security

Associate Of Science (A.S.), Computer Engineering

High School Diploma

Master Of Business Administration - Mba