Robert Mcvey Email & Phone Number

Des Moines, Iowa, United States

Paddington, London, GB

Lead one of the best seven member teams at Finastra. Help with assignments of support ticks, escalations, and incidents. Ensuring team is meeting required SLA’s for support. Ensuring after hours support escalations are taken care of and help escalate if necessary. Project manger of Enterprise Risk Management, AppOps infrastructure changes and improvements.

Paddington, London, GB

Responsible for providing software support for two different core financial systems (Sparak and Ultra-Data). As well as provide technical support for Telephone Banking (Ultra-Voice, Dial-A-Bank), Ultra-Access Internet Banking, and Transaction Exchange Servers. Create custom automated scripts/applications to manage and monitor service Bureau servers. Assist.

San Francisco, California, US

Responsible for providing reporting and/or database support to department. Works with users to define data requirements; researches and collects data from a variety of sources; performs routine analysis of findings/trends; summarizes and presents findings. Generate, maintains, and distributes periodic and ad hoc reports. Compiles data from multiple.

San Francisco, California, US

• Responsible for hardware and application monitoring using MS System Center Operations Manager SCOM, Microsoft Operations Manager MOM, HPSA (OpsWare), HP Openview and HP System Insight Manager. Created new server image.
• LAN Administrator of 2100+ Active Directory Windows Server 2003 Servers
• Managed Project HP System Insight Manager implemented and integrated with internal website.
• Enterprise Upgrade Project - Migrated servers from physical hardware over to VMware Servers and migrated the physical hardware Technology Server to NetApp Appliance Server to better utilize existing enterprise.
• Created ASP Web page for Administrator Access Request on internal web site to automate the request, approval, assignment, and future confirmation process.
• Scripted automated software deployments and changes with VBScript, PowerShell, Wise/WinInstall for new installations and correct security issues for audit requirements.

Fruitland, Idaho, US

• Responsible for all of Windsor Windows & Doors Servers (Novell & Microsoft), hubs, routers, and other network gear along with desktop workstations, laptops and all manufacturing machinery that contain computers and the.
• Replaced the HP Procurve 4000 core LAN switch with an HP 2650 48PT 10/100
• Voice communications systems including PBX, T-1, and access equipmento Installation/troubleshooting of voice and data systemso Replaced old Phone System with new one including all employees desk phones
• Network servers, hubs, routers, and other network communications gear
• Managed new corporate office building addition project. Installed fiber cables and termination into existing infrastructure and installed cat5 cable runs to cubicles for data and telephony. Installed patch panel and.
• Evaluated and implemented Panasonic PANA Board KXBP800

San Francisco, California, US

• Responsible for the Des Moines Consumer Credit Group Image infrastructure. VBScript, Visual Basic and WMI. Responsible for creating & deploying software packages. Responsible for providing support and training for.
• Created a new desktop and notebook process that reduced the total number of images, assured they were technically correct, standard committee approved, and saved the corporation $137,739 a year in support and.
• LAN Administrator for Microsoft Windows NT & 2000 Servers

Hanover, MD, US

• Responsible for providing support and training for Windows NT and 2000 Desktop, and Notebooks. Administered Microsoft Windows NT & 2000 Servers. Managed special projects assigned by Process Leader.
• LAN Administrator for Microsoft Windows NT & 2000 Servers
• NT Domain to Active Directory Migration
• Created an automated Script to join PC’s to the Domain

Des Moines, Iowa, US

• Managed special projects assigned by Process Leader. Designed and developed applications and utilities with Visual Basic, VBScript, and other scripting languages.
• Created a new desktop and notebook process that reduced the total number of images, assured they were technically correct, standard committee approved, and saved the corporation $396,000 a year in support and.
• Designed and implemented an Enterprise PDA Solution and Support.
• Qualified new hardware and monitored lifecycles.
• Designed and implemented Client Computing Infrastructure Standards and Policies.

Des Moines, Iowa, US

• Maintain Folio Views (PC LAN Support) Infobase with solutions on how to fix and correct software and hardware problems
• Provide Technical Support for paperless electronic imaging project and supported Kofax scanners.
• Install Network cards, CD-ROMs, Hard-drives, Memory etc.
• Responsible for scheduling all New PC’s and Monitor Installs, New Software Installs and PC Moves within Pension.
• Provide prompt, courteous, and excellent customer services to internal customers on software & hardware support
• Trouble shoot software & Network problems

Des Moines, Iowa, US

• Responsible for Department File Server
• Responsible for Troubleshooting, diagnosing, and solving hardware and software problems includes workstation & file server problems
• Maintaining security & inventory records for departmental file server.
• Backup all data and programs to meet department security requirements
• Develop programs and macros to simplify processes and speed up production
• Research and recommend hardware and software needs

Des Moines, Iowa, US

• Provide prompt, courteous, and excellent customer services to internal customers on software & hardware support
• Assist Technical Support Specialist with maintenance and security on departmental hardware, software and departmental file server.
• Assist customers in diagnosing and solving hardware and software questions and problems

• Install Networks, LANtastic, Novell NetWare 3.11/4.1, Novell Light & Windows NT
• Cabling Twisted-Pair Shielded and Unshielded, Coaxial Cable
• Install new mother boards, add additional RAM, Install disk/Hard-drives, printers, video cards, tape backups, networking cards
• Worked on various mother boards (ISA, ESIA, MCA, VL BUS and PCI BUS)
• Provide a “Help Desk” through the BBS (Bulletin Board System) answer questions on software and hardware problems
• Provide technical information (Hard-disk settings, modem settings, explain differences’

Asscoiate Of Arts, Information Technology/Web Design

Asscoiate Of Arts, Information Technology/Web Design