Robert Mecsei Email & Phone Number

Vienna, Austria

- In my role as SAP Service Chain Operations Manager, I have improved the technical infrastructure by collaborating with specialist teams to develop comprehensive solutions that enhance system performance.- I efficiently manage infrastructure, overseeing key aspects such as license management and operating system upgrades to ensure optimal functionality.- I play a crucial role in supporting successful SAP S/4HANA migrations and upgrades, significantly enhancing the overall system… Show more - In my role as SAP Service Chain Operations Manager, I have improved the technical infrastructure by collaborating with specialist teams to develop comprehensive solutions that enhance system performance.- I efficiently manage infrastructure, overseeing key aspects such as license management and operating system upgrades to ensure optimal functionality.- I play a crucial role in supporting successful SAP S/4HANA migrations and upgrades, significantly enhancing the overall system capabilities for our clients.- By advising customers on the latest SAP technologies, I facilitate informed decision-making and foster innovation within their operations.-I streamline customer requests and changes through proactive coordination, ensuring efficient management of their needs.- Working closely with service delivery management, I have improved capacity forecasting to better align resources with business demands. Show less

Hungary

In the automotive industry, I led the global ITIL core process for Problem and Major Incident Management, coordinating weekly customer boards to analyze significant disruptions. I collaborated closely with a central control team to align all customer requirements, which contributed to receiving a "WellDone Award" in 2016 for outstanding performance in Problem Management.My role involved escalation management during critical outages and conducting post-incident reviews between… Show more In the automotive industry, I led the global ITIL core process for Problem and Major Incident Management, coordinating weekly customer boards to analyze significant disruptions. I collaborated closely with a central control team to align all customer requirements, which contributed to receiving a "WellDone Award" in 2016 for outstanding performance in Problem Management.My role involved escalation management during critical outages and conducting post-incident reviews between stakeholders. I optimized alerting processes for service providers and conducted quality reviews of all services, providing reports to the lead service delivery manager.Additionally, I actively managed and tracked improvement initiatives required for various service transitions, including Print, MaaS, and Network Services. I supported project teams in defining KPIs and monitoring systems, coordinated mass migrations, and engaged in stakeholder management with technical managers and customers.As an operational contact for service and project managers, I provided expertise in ITIL processes and supported multi-vendor projects for new clients. Regular performance reviews of operational processes were conducted, along with the preparation, implementation, and documentation of management plans. Show less

Hungary

As an Expert Lead Problem/Incident Manager, I was responsible for global incident and problem management in accordance with ITIL best practices. My role involved analyzing, implementing, and tracking major incidents in a 24/7 operational environment. I coordinated international delivery units through ad-hoc analyses and conference calls, ensuring timely and audience-appropriate communication with senior management and customer representatives.I defined proactive measures to prevent… Show more As an Expert Lead Problem/Incident Manager, I was responsible for global incident and problem management in accordance with ITIL best practices. My role involved analyzing, implementing, and tracking major incidents in a 24/7 operational environment. I coordinated international delivery units through ad-hoc analyses and conference calls, ensuring timely and audience-appropriate communication with senior management and customer representatives.I defined proactive measures to prevent recurring disruptions and collaborated with lead processes to conduct root cause analyses and eliminate underlying issues. My responsibilities included preparing and presenting improvement measures and root cause analyses to internal management committees and customer boards, as well as coordinating proactive actions with security and risk management teams. Show less