Robert Meister Email and Phone Number

Conducts health care studies and surveys for the USAMEDDAC Bavaria (BMEDDAC), individually or a team member, providing management and program analysis services and recommendations on utilization involving staffing requests, reorganizations, mission changes, demonstration programs, allocation readjustments, and other related functions. Uses standard analytical and work measurement techniques to provide a sound basis for management, cost, and program planning and control. Reviews justification and workload data, studies organizational structures, and reviews basic programs, policy, and organizational directives. Organizations supported included BMEDDAC Headquarters, seven free-standing independently commanded and geographically-dispersed Army Health Clinics within Bavaria, and individual specialty clinics. Also leads or supports policy and program initiatives from the Army Medical Command (MEDCOM) and European Region Medical Command (ERMC). Works independently or cooperatively with analysts and managers at many levels to resolve problems or improve processes. Work often requires substantive investigation to determine cause/effect and ensure accuracy of results prior to completing analyses and making recommendations to leaders/implementing solutions. Provides analytical and managerial support to the Deputy Commander for Clinical Services and staff on a routine basis (e.g. data gathering, graphing/charting data, fact-finding in support of briefings, proposal development, and field analysis and implementation support). Conducts health care management studies throughout BMEDDAC including analysis of workload, utilization, costs, work methods and procedures, organizational and functional alignment and compliance with Access to Care (ATC) and Patient Centered Medical Home (PCMH) guidelines and criteria.

Coordinates preparation and changes of 18 provider’s schedules and Templates with the clinic OIC. Insures that daily appointment schedules are complete and open during the required time frame. Took the initiative to complete succinct medical editing of medical documentation to meet all the Patient Centered Medical Home (PCMH) standards was instrumental for the Camp Humphreys Clinic being the first clinic within 168th MMB to achieve Level III National Committee Quality Assurance (NCQA) for Patient Centered Medical Home (PCMH). Update and revised all nursing and medical clinical SOP's within the Camp Humphreys clinic related to NCQA-PCMH. Represents the department chief and subordinate clinic chiefs for all matters not requiring clinical judgment, and represents the chiefs at committee meetings as necessary. Serves as division representative for the Joint Commission as it relates to administrative departmental issues and ensures administrative standards are met in preparation for surveys. Analyzes program operations, projects, future requirements, changes, etc., and conducts internal reviews to improve operations, management, budget, and administration. Develops (for staff approval) internal clinic operating policies to define, monitor and improve access standards and delineate operating procedures for the clinic. Monitors and studies work operations to detect opportunities to enhance efficient utilization of human resources (professional, paraprofessional and support staff); Reviews results of manpower, expense and performance reporting reports to assess individual staff productivity in relation to patient visits in efforts to continually improve productivity in patient care services, e.g., reduce time in which patients can obtain appointments and/or follow-up appointments, increase ability to accommodate walk-in patients, etc. Reviews directives from higher authorities and advises the

Supervised a staff of 10 personnel; reviewed, approved and coordinated distribution of all classroom curriculum and Program of Instruction Materials. Reviewed, monitored, and forwarded all correspondence regarding a multitude of tasks required for a 1,500-person organization resulting in well informed efficient personnel. Prepared numerous multimedia presentations, which gave the Brigade Commander weekly updates and provided the material for his decision making on all daily operations. Reviewed and edited all correspondence, emails and documents before being sent to Supervisors and subordinate staff members. Maintained supervisors schedule, calendar and ensured all travel arrangements were reserved. Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution

Served as the Brigade S3 Operations Non-Commissioned Offer in Charge, Supervised the daily operation of a company headquarters including supply, food service, and staff section comprised of 10 senior supervisors and 12 junior personnel specialists in a forward deployed area. Accounted for 23 pieces of equipment that valued at over $600,000 with no loss. Contributed to major planning operations during an excelled threat from North Obriefs and presentations that were presented to the commander resulting in informed decisions being made. Served as the Operations Officer that developed Operation Orders, Fragmentary Orders, Tasking Orders and Command Inspection Checklists. Operations NCOIC of the Brigade Emergency Operation Center collected and developed all After Action Reports from subordinate units during real world and training exercise situations, performed duties as the Anti Terrorism and Force Protection AT/FP officer. Addressed contract customer support issues and ensured all concerns were handled promptly and accurately ensuring satisfaction from all parties involved.

Served as the Brigade S3 Operations Non-Commissioned Offer in Charge, Developed-training curriculum, and conducted performance counseling and instructed special skills training for over 100 personnel annually. Supervised and evaluated seventeen personnel on a daily basis to ensure professional and career development was progressing as needed. Developed a risk management, AT/FP program resulting in a safe training and accident free work environment. Managed and supervised the Brigade Emergency Operations Center during deployment operations, reviewed reports for formatting, grammar and accuracy before forwarding to installation chief of staff, prepared and conducted classified briefings to senior military officials about deployment and redeployment operations. Developed and implemented the Organizational Inspection Program for the Brigade, conducted inspections of all functional areas of the unit for compliance, briefed the brigade commander, staff and unit of all deficiencies and scheduled re-inspection of all unsatisfactory areas. Approving authority for all funds of personnel in the company traveling on temporary duty, managed the Defense Travel System (DTS) for the Brigade, created accounts, approved and allocated funds for travel of all brigade personnel

Supervised and managed a diverse staff comprised of 10 senior military and 12 civilians. Prepared and presented briefings to senior management using Microsoft PowerPoint, Word and Excel. Managed the calendar, travel arrangements, monitored all incoming /outgoing correspondence for grammar, punctuation and formatting errors for senior level executives. Traveled to several foreign countries (Russia, Poland, Israel, Italy, Germany) to coordinate multi-national conferences and joint exercises. During multi-national conferences, managed the distribution warehouse of over 500 laptop computers, 350 printers and 100 cell phones and cell phone plans valued at over $5 Million. Managed lodging facilities for over 2500 exercise participants. Facilitated a senior leaders executive planning conference that hosted top level executives from all branches of the United States Military. Exceled in listening to customer needs, articulating product benefits and creating solutions that provided value to the customer. Demonstrated the ability to greet clients, participants and supported other employees with admin tasks.