Tour operator specialising in travel to Israel as well as other destinations.Responsibilities: Resolved IT-related problems  Processed complex itineraries  Worldwide quotes  Business travel Issued ticket documentation & refunds/exchanges

Worked on Disneyland Resort Paris contract in their reservations department selling package holidays. Later promoted to Travel Department.Responsibilities – Reservations & Travel Department:  Advised general public and travel agents  Made bookings for holidays to Disneyland Resort Paris  Provided general advice and supervisory role to other reservation agents  Liaised with different travel companies  Issued travel documentation

Worked on Daily Telegraph contract in their subscriptions department. Later promoted to Direct Debit department.Responsibilities – Reservations & Direct Debit Department:  Added new customers to the newspaper’s subscription scheme Renewed existing subscriptions  Responded to customers’ queries and complaints by telephone and through letter writing  Analysed financial reports  Liaised with banks  Trained new members of the department  Scanned and archived customers’ direct debit instructions  Helped create new procedures for scanning and archiving departmental documentation  Updated all procedures for the Telegraph’s four departments