Robert Michael Email & Phone Number

Dublin, Ohio, Us

- Protected assets of the company through equitable administration of statutory Workers' Compensation benefits to injured employees.- Minimized the company's financial liability and overall cost of risk through effective management and mitigation of Workers' Compensation claim costs.- Provided oversight of Workers' Compensation claims in medium complexity regions and jurisdictions pursuant to regulatory requirements, in conjunction with Third Party Administrator, and in ongoing compliance with applicable regulations. - Exceeded expectations on all seven individual KPIs for 2022.- Improved efficiencies in claim closures in 2022 from 57% to 87% for an overall increase by 53% for 60-day MO closures and increased 90-day MO claim closures from 81% to 96%.- Completed level 1 of Workers' Compensation CLM Claim College in 2022.

Dublin, Ohio, Us

- Protected the assets of the organization relative to legal liabilities incurred because of damages sustained by parties other than Wendy's employees who are involved in premise or products-related accidents. - Administered Commercial General Liability claims with third parties who have sustained bodily injury, property damage, or personal injury because of the alleged or actual negligence of the company or its employees.- Minimized the company's financial exposure to legal liability and overall cost of risk through effective management of claim costs and timely disposition of potential liabilities.- Completed Level 1 of CLM Casualty Claims College in 2020. - Conducted hundreds of claims investigations and assertively managed claims to push matters to quick and equitable resolutions. - Yielded a total productivity rating of 115% in 2020 which had a direct impact on the successful GL Claims Team goal of reducing the retained liability reserve by $1 Million. - Yielded a total productivity rating of 268% relative to GL claims handled in 2021 which had a direct impact on the GL Claims Team reduction of the retained liability reserve by $535K

Dublin, Ohio, Us

 Effectively documented product or service problems in a timely manner by clarifying the customer's feedback determining the cause of the problem selecting and executing the best solution to resolve any issues which include engaging the company or franchise operator. Properly addressed customer issues using the CRM tool with an Omnichannel approach. Efficiently processed customer data that is utilized to support field teams for both company and franchise operations. Exceeded established departmental metrics and service level goals. Maintained a comprehensive and working knowledge of all Wendy's operations, products, promotions, and services offered to our customers.

Columbus, Ohio, Us

 Generated business by working an assigned territory visiting up to 30 – 50 houses per day selling electricity Used a consultative selling approach; increased customer’s awareness of choice as well as competitive advantage over other energy providers; provided potential customer with pricing and effectively closed the sale Assured quality and accurate representation of products; represented the company professionally

Cranberry Township, Pennsylvania, Us

 Modeled excellent patient care by respecting, engaging and enthusiastically meeting or exceeding all patient needs including processing orders in person and by phone, directing patients to products and merchandise and referring appropriate questions concerning prescriptions and over the counter medicine to the pharmacist. Resolved customer questions and concerns by communicating effectively with the customer and the management team/support staff in an efficient manner. Assisted team members with tasks to ensure department runs efficiently. Answered the telephone in a polite and timely manner and ensure accurate information is exchanged and customer is satisfied. Filed written prescriptions daily. Used the pharmacy computer to complete all actions necessary to maximize efficiency and provided optimal patient care at drop-off, will call, drive thru, phone, filling and order receiving, including but not limited to: searching for patients and profiles, determining dates of fill and pick-up, determining prescriptions sent to Central Fill, quoting cash prices of prescriptions, checking on-hand counts of medications, and entering invoices.

Cincinnati, Ohio, Us

 Handled cash and processed customer transactions.  Developed rapport with customer base by providing outstanding customer service, by always being willing to help and resolve customer issues, and by honoring customer confidentiality.  Handled customer issues with professionalism and seamlessly directed complex issues to management staff.  Performed daily office responsibilities alongside other staff members to maintain the efficient operation of the financial center.

Columbus, Ohio, Us

 Consistently provided friendly guest service and sincere hospitality.  Handled currency and credit transactions quickly and accurately.  Maintained store appearance by frequently cleaning dining areas and constantly stocking product shelves.

 Safely and quickly loaded and unloaded packages onto or from delivery vehicles, conveyor system carts and load gratings.  Lifted, carried, pushed and pulled packages varying in weight, on a continuous and repetitive basis for shifts up to four hours at a time.  Scanned and sorted packages in a neat, timely and efficient fashion.

Minneapolis, Mn, Us

 Demonstrated extraordinary customer service and ensured optimum guest experience by helping guests locate potential purchases in and out of the store.  Handled currency and credit transactions quickly and accurately when necessary.  Maintained store appearance by constantly stocking and organizing product shelves in a fast and efficient manner.

Chicago, Illinois, Us

 Supported, mentored, and developed crew members.  Maintained high standards of customer service during high-volume, fast-paced operations.  Prepared a variety of foods according to customers’ orders or supervisor’s instructions, following approved procedures.

Master Of Arts - Ma, Psychology

Bachelor Of Arts - Ba, Psychology

Bachelor Of Science - Bs, Biology, General

Associate'S Degree, Biology, General