Robert Michael Email & Phone Number

Dublin, Ohio, US

- Protected assets of the company through equitable administration of statutory Workers' Compensation benefits to injured employees.- Minimized the company's financial liability and overall cost of risk through effective management and mitigation of Workers' Compensation claim costs.- Provided oversight of Workers' Compensation claims in medium complexity.

Dublin, Ohio, US

- Protected the assets of the organization relative to legal liabilities incurred because of damages sustained by parties other than Wendy's employees who are involved in premise or products-related accidents. - Administered Commercial General Liability claims with third parties who have sustained bodily injury, property damage, or personal injury because.

Dublin, Ohio, US

 Effectively documented product or service problems in a timely manner by clarifying the customer's feedback determining the cause of the problem selecting and executing the best solution to resolve any issues which include engaging the company or franchise operator. Properly addressed customer issues using the CRM tool with an Omnichannel approach..

Columbus, Ohio, US

 Generated business by working an assigned territory visiting up to 30 – 50 houses per day selling electricity Used a consultative selling approach; increased customer’s awareness of choice as well as competitive advantage over other energy providers; provided potential customer with pricing and effectively closed the sale Assured quality and accurate.

Cranberry Township, Pennsylvania, US

 Modeled excellent patient care by respecting, engaging and enthusiastically meeting or exceeding all patient needs including processing orders in person and by phone, directing patients to products and merchandise and referring appropriate questions concerning prescriptions and over the counter medicine to the pharmacist. Resolved customer questions and.

Cincinnati, Ohio, US

 Handled cash and processed customer transactions.  Developed rapport with customer base by providing outstanding customer service, by always being willing to help and resolve customer issues, and by honoring customer confidentiality.  Handled customer issues with professionalism and seamlessly directed complex issues to management staff.  Performed.

Columbus, Ohio, US

 Consistently provided friendly guest service and sincere hospitality.  Handled currency and credit transactions quickly and accurately.  Maintained store appearance by frequently cleaning dining areas and constantly stocking product shelves.

 Safely and quickly loaded and unloaded packages onto or from delivery vehicles, conveyor system carts and load gratings.  Lifted, carried, pushed and pulled packages varying in weight, on a continuous and repetitive basis for shifts up to four hours at a time.  Scanned and sorted packages in a neat, timely and efficient fashion.

Minneapolis, MN, US

 Demonstrated extraordinary customer service and ensured optimum guest experience by helping guests locate potential purchases in and out of the store.  Handled currency and credit transactions quickly and accurately when necessary.  Maintained store appearance by constantly stocking and organizing product shelves in a fast and efficient manner.

Chicago, Illinois, US

 Supported, mentored, and developed crew members.  Maintained high standards of customer service during high-volume, fast-paced operations.  Prepared a variety of foods according to customers’ orders or supervisor’s instructions, following approved procedures.

Master Of Arts - Ma, Psychology

Bachelor Of Arts - Ba, Psychology

Bachelor Of Science - Bs, Biology, General

Associate'S Degree, Biology, General