Robert Mickey Email & Phone Number

Morgantown, Wv, Us

Hotel Morgan

I am excited to lead the team that reopened the historic Hotel Morgan in February of 2021. The property, which originally opened in 1925, underwent a top to bottom renovation. We look forward to serving our guests and the community of Morgantown, WV for many years to come!

Seven Hills Inn Lenox Ma

Stockbridge, Ma

Provide strategic guidance, management and support to the Berkshire Regional Properties of Main Street Hospitality Group. Lead, supervise and develop the performance of all departments at The Red Lion Inn including Front Office, Sales, Food & Beverage, Housekeeping, Security, Reservations and Maintenance to insure the highest possible levels of guest satisfaction in a cost-efficient manner. Collaborate with CEO, GMs and VP of Finance on creating and structuring budget concepts (revenue, costs, etc.) Provide input to the annual capital budget (CAPEX), oversee the implementation by GMs within company guidelines and fiscal parameters of owner approved plan and budget. Preparation and presentation of monthly financial reporting for The Red Lion Inn, assist other GMs as necessary. Foster and grow strong Owner relationships Insure that all reporting requirements of the owners and management company are carried out in a timely and efficient manner. Manage and achieve stated objectives in outstanding guest service, guest experience and overallhospitality, employee satisfaction, sales, expenses, financial success and owner relations for allBerkshire Regional Properties. Lead the Food and Beverage management team of The Red Lion Inn to elevate the diningexperience in all outlets and maintain budgeted food and beverage costs and ensure the delivery ofthe highest quality of dining experiences. Manage the various Department Heads with regard to time-tables, work schedules and crossing training of employees within the different services. Identify training gaps and collaborate with VP of People to provide education Advise, create and implement Standard Operating Procedures as required Execution of performance reviews for all direct reports including GMs,

Highlands, Nc

• Responsible for overseeing guest satisfaction for three distinct properties; Old Edwards Inn and Spa (Realis and Chateau), 200 Main and Half Mile Farm and four Estate Homes totaling over 200 Rooms. Overseeing direct reports and over 150 employees.• Lead Reservations, Front Office, Guest Services and Concierge Teams. Working with SMS, Digital Alchemy and Navis systems• Lead Housekeeping Services. Including supervision of 3 Managers and 6 Supervisors.• Lead Transportation Services. Including supervision of Drivers and maintenance of fleet of 22 vehicles.• Lead Laundry Services. Including supervision of Manager and 2 Supervisors. • Preparation of operating budgets, capital budgets, and forecasts, and analysis of financial performance as well as the ability to monitor and manage financial performance to meet business goals and objectives. Increased GOP for Rooms Division by $300K in the first year with Hospitality Group. • Handled and resolve any all guest related issues to complete satisfaction of guest.

Primary Responsibilities • Interpret guest satisfaction survey data and share results with leadership team, department managers, and the Business Unit Directors. • Develop policies and procedures that enhance guest satisfaction. • Facilitate projects and programs to enhance and improve NPS scores. • Ability to deal with highly sensitive correspondence and telephone calls in an efficient, compassionate and professional manner. • Follow up with all detractor surveys with 24 hours of receiving them. • Monitor other social media for reviews and respond to detractors appropriatelySecondary Responsibilities:• Oversee guest satisfaction and implement quality and service-oriented programs to facilitate a positive and rewarding experience for guests, members, day visitors and employees. • Daily rounding of resort’s business units to assess guest and employee satisfaction. • Interact with guests and members; demonstrating a capacity for effectively and efficiently directing activities of others while ensuring extraordinary guest satisfaction.• Assist with training opportunities to enhance service excellence among employees and leaders and a desire to provide spectacular service.• Assist all department managers in achieving department service and performance goals related to guest service as well as resolution of guest service issues and conflict resolution.

Responsibilities include overall guest satisfaction and recognition through out The Greenbrier. Continuing and improving on The Greenbrier’s legendary hospitality, particularly with the resort’s Windsor Club. Lead Reservations, Front Office, Guest Services and Concierge. Including supervision of 2 Directors. Lead Housekeeping Services at the Greenbrier. Including supervision of 3 Managers and 8 Supervisors. Lead Transportations Services at the Greenbrier. Including supervision of Manager, fleet of 30 plus vehicles and valet parking team. Lead Laundry Services at the Greenbrier. Including supervision of Manager and 2 Supervisors.  Lead Training Department and work closely with Recruiting Company to insure proper staffing levels, correct placement and training for entire resort. Help implement and train staff in Forbes Five Star Standards, in partnership with Forbes advisory staff. Work closely with all resort department leaders to insure cooperation and guest satisfaction.  Preparation of operating budgets, capital budgets, and forecasts, and analysis of financial performance as well as the ability to monitor and manage financial performance to meet business goals and objectives.

Sea Island, Ga

• Responsible for planning, staffing, and administration of all Rooms Division activities within the Cloister Hotel and other operations w/n the Sea island Campus • Leadership of a team of over 9 direct reports and 275 plus employees and the ability to interview, hire, train, and manage the performance and development of direct reports in accordance with company standards• Preparation of operating budgets, capital budgets, and forecasts, and analysis of financial performance as well as the ability to monitor and manage financial performance to meet business goals and objectives • Creation and maintenance of five-star/five diamond service standards, and responsibility for service delivery consistent with these standards• Monitoring of all guest and employee areas for cleanliness, repair, and appearance, in accordance with company design criteria and standards• Creation of promotions and programs to drive rooms division revenues, awareness, and market recognition • Lead contact with Exclusive Resorts partnership and responsible for daily operation of 24 four bedroom homes owned by Exclusive Resorts.• Work Closely with Condominium Owners and POAs, to insure proper rotation of Hotel bookings and insure Sea Island standards are maintained.

Sea Island

Sea Island

Sea Island

Sea Island