Robert Miles Email & Phone Number

Windsor, Co, Us

Singapore, Singapore, Sg

Support for the MyCheck App.Configure new properties for Hyatt group.Testing of locations to ensure proper order flow.

Houston, Tx, Us

Assist with integration of Servy App with airport kiosks/POS.Assist with configuration of new properties and clients.Build and test all new locations.

Irving, Texas, Us

Tier 2 & 3 Support for Restaurants.Integrate NCR Aloha POS onto Micros systems for sister company.Assist Technicians in installing new hardware and software.Beta testing of kiosk solutions.

Ft. Worth, Tx, Us

Determines appropriate IT standard tools and work practices and ensures utilization on platform and continuous upgrades. Monitors the work of the IT staff; configures and maintains all point-of-sale (POS) systems (Aloha). Develops integration with Restaurant 365; re-negotiates telephony and network contracts; monitors security systems. Develops plans and enhances efficient management of defined service level agreements at agreed-upon budgets. Prepares and ensures maintenance of budget for all IT programs and tools.Select Accomplishments Evaluated and streamlined an outdated database, which resulted in all locations having access to a master database thereby rendering unnecessary redundancies obsolete.  Reduced ISP expenses by 90% and simultaneously increased bandwidth five times by soliciting bids from competing ISPs.

Dallas, Texas, Us

Provided oversight for the configuration and installation of MICROS Symphony software. Provided Tier I and Tier II remote service for over 200 locations. Regularly evaluated IT systems to meet necessary demands. Installed new software and hardware components. Conducted MICROS reporting, analytics configuration, and troubleshooting. Configured the network for POS and enterprise management consoles. Configured all club information; co-installed software for several local country clubs.Select Accomplishments Transferred Aloha data into Micros for more than 200 country clubs and integrated the Aloha menu, which resulted in a universal menu of items, numbers, and names. Increased system performance by more than 60% by streamlining menus to eliminate excessive and unnecessary items.

Oversaw the installation of all necessary hardware for locations, including cabling, printers, routers, and switches. Upgraded entire systems to enable compatible software on all computers. Configured and maintained MS Active Directory and domains for clients. Recommended new hardware and processing to existing clients.Select Accomplishments Programmed new client menus with Digital Dining software. Installed and configured EMV terminals.

Dallas, Tx, Us

Installed and configured hardware and software components to ensure usability. Diagnosed and resolved hardware and software issues. Installed and upgraded anti-virus software to ensure security at the user level. Provided support to users and being the first point of contact for error reporting.Select Accomplishments Brought in more than $3M in revenue in 12 months. Diagnosed and solved all issues with Micros 3700 systems, thus eliminating the need to contact the support center.

Provided oversight for daily operations of four locations at the DFW airport. Provided oversight for maintaining Micros RES 3700 v 5.0 systems at all DFW airport locations. Forecasted, planned, sourced, and ordered food supplies and beverages. Conducted limited debugging of the website using HTML.Select Accomplishments Diagnosed all issues with Micros systems, thus eliminating any need to contact the support center.

Coppell, Tx, Us

Capitalized on business opportunities in the market area by executing company marketing strategies to drive sales. Appointed, inducted, and mentored new staff members. Resolved customers' questions and grievances in a professional manner. Recorded all income and expenses and ensured balancing of cash register receipts.Select Accomplishments Conducted Beta testing on new POS software for the restaurant chain in the field. Performed major and minor repairs to POS hardware in the field.

Plano, Tx, Us

Managed the daily operations of a restaurant to maximize revenue while providing premier customer service. Hired and trained staff members; ensured that staff members were available for shifts. Conversed with customers to receive feedback on their service. Adhered to all health and safety protocols.Select Accomplishments Grew same-store sales by 15% each year by marketing catering to local businesses, maximizing delivery efficiency, and improving order accuracy. Isolated and eliminated issues in outdated software in the store.

Philadelphia, Pennsylvania, Us

Oversaw daily operations of 11 different units. Recruited, trained, and managed foodservice employees. Ensured that customers were served quality food promptly. Regularly inspected all work areas to ensure compliance with food health and safety regulations.Select Accomplishments Set up and successfully executed ARAMARK's proprietary software for foodservice. Made recommendations for upgrades to office systems for the location.

Education record

Education record