Robert Minihan Email & Phone Number

• Assistant Manager Key Roles:Providing strong leadership skills to foster a skilled Servicedesk team that promotes an of teamwork that acts within our PWC aligned culture/values.
• Ensuring that all Service Desk team members are aware of the high standard of customer service expected and that this standard is consistently met by monitoring monthly KPI and conversion rates.
• Monitoring and managing team resources to ensure allocation of duties is aligned to business priorities and… Show more Assistant Manager Key Roles:Providing strong leadership skills to foster a skilled Servicedesk team.
• Monitoring and managing team resources to ensure allocation of duties is aligned to business priorities and customer expectations.
• Building and maintaining effective relationships with colleagues and PWC users.
• Ensure all incidents, problems and service requests are appropriately logged in accordance with agreed Service level agreed procedures. Reporting against performance metrics,highlighting areas where there is capacity.

• Some of my responsibilities are:
• Providing support with up to 100 calls from PwC employees per day.
• Monitoring a shared mailbox and voicemail for the IT Support team dealing with any incoming e-mails/voicemails left for the IT Support team.
• Delegating work assigned to the IT Supoort Team to specific members of the team.
• Providing support for Microsoft Office, Lotus Notes, Internet Browsers i.e Chrome and Internet Explorer.
• Providing support for a range… Show more Some of my responsibilities are:

County Dublin, Ireland

• Some of my responsibilities are:
• Providing support with up to 100 calls from PwC employees per day.
• Monitoring a shared mailbox and voicemail for the IT Support team dealing with any incoming e-mails/voicemails left for the IT Support team.
• Delegating work assigned to the IT Supoort Team to specific members of the team.
• Providing support for Microsoft Office, Lotus Notes, Internet Browsers i.e Chrome and Internet Explorer.
• Providing support for a range… Show more Some of my responsibilities are:

Dublin

• Sage provides a wide range of business management software solutions to small & medium sized companies. Currently I am working with Sage as a Software Support Representative in the UKI Markets. Some of my key.
• Up selling and cross selling cloud technology to existing customer accounts (Online accounts and payroll software, software training, renewal subscriptions)
• Developing relationships with customers and business partners and… Show more Sage provides a wide range of business management software solutions to small & medium sized companies. Currently I am working with Sage as a.
• Developing relationships with customers and business partners and determining the types of products and services required by customers ( Inbound calls)
• Providing technical support on a range of Sage Software products both Desktop & cloud technologies.
• Installation of Software Applications to the requirements of Sage customers Via remote desktop support (Inbound Calls).

Kildare

• During my time with GameStop the various roles I undertook were:
• Facilitating fellow staff members on the floor and behind tills.
• Collecting deliveries.
• Maintaining retail excellence providing the best customer experience.
• Organizing and overseeing stock on site.

Dublin

• Updating files daily for end of week report creation.
• Creating accurate reports and facilitating said reports for staff members.
• Undertaking and overcoming ad-hoc problems that arose on site.
• Taking part in team based projects to improve customer services and relations.
• Interacting with customers over the phone on the service help desk.

Dublin

• Facilitating fellow electricians with equipment.
• Collecting Supplies / Deliveries.
• Completing General first fix electrical Installation i.e. Conduit runs and Cable pulling.
• Overseeing and organising storage materials on site.
• Maintaining two separate areas of storage containers.

Bachelor Of Science (B.Sc.), Information Technology Management

Activities and Societies: Airsoft Society, Music Society, photography Society

Leaving Certificate, Leaving Certificate

Activities and Societies: Music, Videogame club, Football team, Rugby team (right wing).