Robert Miola Email & Phone Number

New York City Metropolitan Area

- Enable clients to fully utilize LivePerson software to achieve their business goals. Develop strategies to increase brand usage and adoption of solutions.- Demonstrate proficiency of LivePerson technology platform to achieve successful implementation across various use cases.- Build and solidify meaningful relationships with client leadership teams, meeting outstanding retention targets and annual renewals.- Measure and report on client success, provide expert support, and proactively mitigate account risk.- Take full accountability of client book, drive forward LivePerson's client engagement model and brand philosophy throughout the customer lifecycle.

New York City Metropolitan Area

- Enable clients to fully utilize LivePerson software to achieve their business goals. Develop strategies to increase brand usage and adoption of solutions.- Demonstrate proficiency of LivePerson technology platform to achieve successful implementation across various use cases.- Build and solidify meaningful relationships with client leadership teams, meeting outstanding retention targets and annual renewals.- Measure and report on client success, provide expert support, and proactively mitigate account risk.- Take full accountability of client book, drive forward LivePerson's client engagement model and brand philosophy throughout the customer lifecycle.

- Maintain daily communication with outsourced call center partners to review KPIs, provide feedback on quality of individual contacts. Manage customer escalations received by call center team, consistently applying customer service philosophy and service processes across all communication channels. - Establish and track sales goals for Customer Support advisors, providing product incentives and leveraging monthly promotions to achieve monthly targets and positively impact brand website revenue. - Correspond with fulfillment partners to resolve order issues and assist with order flow from website to fulfillment.- Manage internal knowledge base of brand products, incorporating seasonal launches and exclusive collections, website promotions and systems knowledge to support call center service quality and operations processes.- Analyze customer sentiment on feedback surveys, product reviews, and other sources. Develop solutions + feed into our service enhancement JIRA boards to develop automations and service upgrades to customer experience.- Assist with risk management/fraud defenses by overseeing manual order review process, work closely with our Risk Analyst partners to navigate industry fraud trends and reduce fraud chargebacks and reselling.

Greater New York City Area

-Coordinate company-produced events; act as communication liaison for restaurant and business partnerships.-Assist in the production of video content, leveraging restaurant partners to produce new restaurant opening videos, producing, writing scripts, developing creative web promotion of videos.-Compose weekly email newsletters; research and develop blog content, infographics and NYC food map guides, report on food trends and restaurant openings. -Design and develop marketing materials, social media posts on Facebook, Twitter & Instagram.

New York, Ny

- Acting as a frontline brand ambassador, interacting with customers and fans in real time to resolve customer service inquiries, facilitate brand contests, and participate in and mediate fan discussions.-Managing three company owned Facebook pages; implementing social media/viral marketing campaigns, posting relevant content on a fixed schedule, creating humorous, inspiring, brand-appropriate memes.- Evaluating Facebook analytics to assist in the creation of a successful content and continuously broaden audience.- Copywriting, editing and contributing daily content for Rebel Circus brand blog.

New York

-Responsible for writing articles on the fashion industry including New York Fashion Week, fashion industry events, etc.-Acted as a self-copywriter, submitting work for publishing immediately.-Performed all media pitches to PR contacts, secured all product samples as well as product assets (imagery and credit information) for editorial pieces. -Attend Fashion Week shows (as well as other events), interview key make-up and hair stylists.-Provide additional support to various sections: Travel, Metro Man, Home etc.

-Secured press coverage of Levi's men's and women's product in all media facets: long lead/short lead print, online/digital and broadcast. -Upheld regular communication with fashion editors, writers, bloggers, and stylists, resulting in optimal level of press exposure for Levi's brand products. -Executed media pitches, leading to press on global and regional product launches, seasonal line presentations, etc.-Assisted in the planning and execution of special events such as the New York Fashion Week runway show of the brand's first ever Global Collection.-Liased with the brand's international PR affiliates to create press materials and internal activity reports such as advertising and impression equivalencies, comprehensive editorial updates and project/event recaps posted to the company's corporate website, accessed by all employees globally, editorial sales tools for external use.-Managed sample trafficking using Fashion GPS, and sample closet maintenance.-Took market appointments with key fashion editors, stylists, and bloggers for editorial placements.-Recruited and managed a team of interns to support Levi's PR team.