Robert Miola Email & Phone Number

New York City Metropolitan Area

- Enable clients to fully utilize LivePerson software to achieve their business goals. Develop strategies to increase brand usage and adoption of solutions.- Demonstrate proficiency of LivePerson technology platform to achieve successful implementation across various use cases.- Build and solidify meaningful relationships with client leadership teams.

New York City Metropolitan Area

- Enable clients to fully utilize LivePerson software to achieve their business goals. Develop strategies to increase brand usage and adoption of solutions.- Demonstrate proficiency of LivePerson technology platform to achieve successful implementation across various use cases.- Build and solidify meaningful relationships with client leadership teams.

- Maintain daily communication with outsourced call center partners to review KPIs, provide feedback on quality of individual contacts. Manage customer escalations received by call center team, consistently applying customer service philosophy and service processes across all communication channels. - Establish and track sales goals for Customer Support.

Greater New York City Area

-Coordinate company-produced events; act as communication liaison for restaurant and business partnerships.-Assist in the production of video content, leveraging restaurant partners to produce new restaurant opening videos, producing, writing scripts, developing creative web promotion of videos.-Compose weekly email newsletters; research and develop blog.

New York, NY

- Acting as a frontline brand ambassador, interacting with customers and fans in real time to resolve customer service inquiries, facilitate brand contests, and participate in and mediate fan discussions.-Managing three company owned Facebook pages; implementing social media/viral marketing campaigns, posting relevant content on a fixed schedule, creating.

New York

-Responsible for writing articles on the fashion industry including New York Fashion Week, fashion industry events, etc.-Acted as a self-copywriter, submitting work for publishing immediately.-Performed all media pitches to PR contacts, secured all product samples as well as product assets (imagery and credit information) for editorial pieces. -Attend.

-Secured press coverage of Levi's men's and women's product in all media facets: long lead/short lead print, online/digital and broadcast. -Upheld regular communication with fashion editors, writers, bloggers, and stylists, resulting in optimal level of press exposure for Levi's brand products. -Executed media pitches, leading to press on global and.