Robert Mitchem Email and Phone Number
Robert Mitchem work email
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Robert Mitchem personal email
As a System Administrator at American Electric Power (AEP), I provide technical support and solutions for complex IT systems and networks, ensuring the reliability and security of the company's infrastructure and data. I have more than 20 years of experience in the telecommunication industry, with a proven track record of troubleshooting, diagnosing, and resolving hardware, software, and network issues for residential and business customers.My core competencies include databases, client-server application development, DC low voltage techniques, and LAN/WAN configuration and testing. I also have a bachelor's degree in software systems engineering and a certification in speaking confidently and effectively. I am passionate about leveraging my skills and knowledge to optimize the performance and efficiency of AEP's systems and communication, and to deliver exceptional service and value to the company and its stakeholders.
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System AdministratorAmerican Electric PowerCharleston, Wv, Us -
Senior System AdministratorAmerican Electric Power Jun 2019 - PresentColumbus, Oh, Us- Responsible for daily maintenance and administration of SIP-Based contact center programming.- Lead comprehensive analysis, design, and selection of new hardware and software technology components, ensuring seamless integration and enhanced system performance- Spearhead performance analysis, debugging, and documentation of hardware and software components, ensuring optimal functionality and compliance with business requirements.- Support various project implementations such as AEPril Conversational IVR, Call Center Future of Work, NICE Workforce Management, NICE Engage, Genesys and virtual new hire training.- Manage call volume and reporting metrics, ensuring uninterrupted customer call processing.- Provide technical support to more than 300 end users daily.
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Systems And Communication AnalystKanawha Scales & Systems, Inc. Mar 2019 - Jun 2019Poca, Wv, Us -
Senior Outside Plant Engineering Technician Verizon Communication / Frontier CommunicationsFrontier Communications Jul 2010 - Jan 2018Dallas, Texas, UsEmployed DC low voltage techniques to locate issues, diagnose, and strategically troubleshoot sophisticated telecom hardware equipment, internet connectivity, and network/hardware configurations for residential and business customers. Resolved orders and trouble tickets assigned daily via smartphones and laptops. Installed/transferred telephone and internet service to satisfy orders. Instructed users on internet features, products, and overall service. Established voice and data networks by running, pulling, terminating, and splicing cables. Configured and defined the parameters for installation of testing Local Area Networks (LAN), Wide Area Networks (WAN), switches, multiplexers, or related network equipment. -
Technology SpecialistVerizon Aug 2009 - Jul 2010Basking Ridge, Nj, UsEmployed DC low voltage techniques to locate issues, diagnose, and strategically troubleshoot sophisticated telecom hardware equipment, internet connectivity, and network/hardware configurations for residential and business customers. Resolved orders and trouble tickets assigned daily via smartphones and laptops. Installed/transferred telephone and internet service to satisfy orders. Instructed users on internet features, products, and overall service. Established voice and data networks by running, pulling, terminating, and splicing cables. Configured and defined the parameters for installation of testing Local Area Networks (LAN), Wide Area Networks (WAN), switches, multiplexers, or related network equipment. -
Service Consultant / Team LeadVerizon Jan 2000 - Aug 2009Basking Ridge, Nj, UsDelivered customer support in response to client inquiries. Supervised Consultants and evaluated performance for overall quality as reported to appropriate Managers. Introduced new call center consultants to product support, sales methods, and solving complications utilizing call center operations guidelines.
Robert Mitchem Skills
Robert Mitchem Education Details
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Colorado Technical UniversitySoftware Systems Engineering
Frequently Asked Questions about Robert Mitchem
What company does Robert Mitchem work for?
Robert Mitchem works for American Electric Power
What is Robert Mitchem's role at the current company?
Robert Mitchem's current role is System Administrator.
What is Robert Mitchem's email address?
Robert Mitchem's email address is rm****@****aep.com
What schools did Robert Mitchem attend?
Robert Mitchem attended Colorado Technical University.
What skills is Robert Mitchem known for?
Robert Mitchem has skills like Leadership, Mysql, Sales Process, Software Design, Linux, Website Building, Windows, Object Oriented Programming, Sales, Software Installation, Microsoft Powerpoint, Network Design.
Who are Robert Mitchem's colleagues?
Robert Mitchem's colleagues are Ashley Smith, Andrew Meade, Abdhur Rahim, Julia Rodriguez, Adam Adkins, Bruce Hubble, Kathy Pillar.
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