Robert Mitton Email & Phone Number

London, United Kingdom

Working in the head office for Club Med UK, I take care of both travel agency and client sales, selling luxery holidays at our properties across the world.Sales are our main KPIs, this would be based on conversion and how much profit we make for our two main markets; the UK and the Nordic countries.Administration skills are also key to our sucess, mainly using our internal systems to book flights, accommodation, European rail and any other holiday extras like golf and spa packages.

Club Med UK Selling luxury beach and ski holiday's to current and new members and our associated travel agents in the UK, Ireland and the Nordic countries. Requesting & booking flights whilst leasing with our transport team to ticketing request's. Administration work including accommodation, flight and name changes. Customer service skills include pre travel requests and leasing with customer relations regarding after travel calls & letters.Working on internal systems alongside Microsoft office.Working to KPI's that include conversion rate, daily profit made and quality. In June I achieved 2nd place in top sellers in my team.

Managing team's that included holiday advisors, children's reps, entertainer's and football coache's in the holiday destination's of Mallorca and Egypt.Working to KPI's that included, customer service, excursion sales, sundry income and hotel quality scores. (our customer service score was 83% to which we never scored lower than 84%)Working with hotels on complaint ratio and compensation paid out- we aimed to resolve our issues in resort using empowerment. I was also scored on % problems solved in resort- our target was 60%, our lowest score was 61% in the season)Being in charge of First Choice's flagship Holiday Village in Egypt,Planning & running a successful airport shuttle bus service to the hotel for over 900 arrivals each week.Developing the team with personal development plansListening to customer's feedback using focus groups and comments to prevent future complaints.

Overseas

Having started off as a children's rep I progressed to a Holiday Advisor role and then to Resort Team Leader. I would work in both our resort offices and in our hotels, working face to face with our customers and local suppliers.Service and sales went hand in hand and were the key to our success , I would need to resolve our customers issues to satisfaction whilst using empowerment, I have managed a team of ten holiday advisors in this role from a distance and kept track of my teams targets.

Presenting & delivering welcome meetings 5-6 days a week.Leasing with the excursions team for special offers and promotional material.Working to KPI's that included gross excursion sales, car hire, sundry income and customer service. Working in beach and ski destinations that included; Costa Brava, Costa Del Sol, Egypt, Ibiza and the French Alps.Working weekly shifts at the Airport and Port.The ability to be self motivated and work in a team.Waiting on staff

Working in one of the Lake District's 4 star hotels on Lake WindermereServing food and beverage in the hotel restaurant.Assisting in other areas of the hotel including bar and; and also at special events that including wedding's, conference's and event's.

Hnd Travel & Tourism Managment, Tourism And Travel Services Management, Ongoing

Having recently starting the course in July 2012 I am now keen to progress in the industry, I am Aim to take all the skills and experience.

Avce Travel & Tourism, Travel, Bb

7 Gcses Grades A To C

Education record

I am currently studying and working towards my HND in Travel & Tourism Management

Education record