Robert Monastero Email & Phone Number

• • Manages a staff of 6 leadership roles with 60 indirect reports in four different locations and also works indirectly with 3 other locations• Departments manage are; Payment Processing, New Account setup, Document Management and Mailroom• Maintain/Creates the second largest budget for all the firm • Partners with multiple internal departments to ensure clients and debtors are handled properly• Developed goals and metrics for all operation departments • Lead 4 site relocations• Directed the creation of an employee engagement team• Worked on multiple projects for multiple system implementation: including check 21 and debit card• Worked to ensure continued customer success and new customer growth• Oversee the maintenance of the Brooklyn Heights, Columbus, Cincinnati and Detroit building along with facility staff

• Increased span of control and managed various departments over a four year period such as Mail Room, Statement Rendering, Item Capture and Control, Exceptions and Returns with direct reports of up to 50 personnel at one time.• Managed the Exception and Returns Department. In the exceptions department we focus on fraud review to mitigate risk for the customer and the bank. We review over 35,000 images daily.• Completed all hiring, terminations, performance improvement process and performance reviews for all employees. • Consistently able to use data driven and scientific decision making to help drive performance and make daily, weekly and monthly goals. • Developed and incorporated performance metrics in all departments which included production and quality standards.• Utilized score cards to provide monthly feedback to employees• Manage to the department budget including overtime and labor costs.• Applied department policy manual to ensure consistency and standardized conformance across all shifts and departments. • Continually coach associates by being attentive to their needs while balancing the best decision for the business.• Partner with the Corporate Audit team to ensure the department remains in compliance, reducing risk within the organization. • Assist in the successful rollout and continuous implementation of Self-Directed Work Teams. • Developed multiple associates in the effort to further their career goals which include, team leaders and trainers• Led a project team of managers in creating/revising Retail Operations Guiding Principles

Completed 2-year intensive leadership and hard/soft skill development program. Performed rotational assignments and received classroom instruction that provided in-depth experience and knowledge in banking, corporate culture and ethics. Refined personal leadership style.

Master Of Business Administration (M.B.A.), Business Administration And Management, General

Bachelor'S Degree, Management Information System

Education record