Robert Mongan Email & Phone Number

Mainland, PA

• Maintain Active Directory, DHCP, DNS, Exchange, WiFi, Hybrid VOIP Phone System, Multi-site NVR Security Camera's, Access Control Systems, Network Switches, Hyper-V Servers and associated databases, printers, copiers.
• Participate in on-call duty rotation offering mission critical support to manufacturing,packaging, and warehouse departments running 24/7.
• Supervise vendor repairs, upgrades, installations, special projects, etc.
• Lead classroom training or one-on-one style educational sessions covering a wide arrayof topics.

Harleysville

Provide managed IT services to assigned clients ranging from 3-25 users in servicearea; assume all responsibilities of Network Administrator role tracking all interactionsMake scheduled visits to assigned clients to perform maintenance tasks, helpdesk duties, installations/upgrades.Respond to break/fix calls tracking all duties via ticketing system.

• Field calls in call center for all Business Class support calls. Analyze network traffic,troubleshoot VOIP quality issues, and resolve billing questions.
• Perform add/remove requests as needed, submit escalations where appropriate.Schedule service calls and complete phone number port requests in a timely fashion.
• worked invoicing, ensuring strict compliance with client contracts.