Project Manager
Jersey City, Nj, Us
Data Center migration for production environment. Moves required infrastructure and network builds, assessment, procurement, planning and execution. Lead multiple teams including infrastructure, network, Unix/Linux, mainframe, facilities, and storage.ServiceNow Solution Management. Drove three core migration projects which included deployment of a service catalog, ITIL compliant incident and change management. Identification of key areas of overhead reduction by adopting a centralized ITSM platform and processes.Managed the build and configuration of ServiceNow portal, requests, incidents and change requests for internal Human Resources as well as the build of Human Resource, Hiring Manager, and Employee forms for the Americas, EMEA, APAC.Managed the build and configuration of ServiceNow for a member company that was using a version of Manage Engine. .Managed the build and configuration of ServiceNow for a member company that was using an unsupported version of MS SharePoint for their ticketing system. Initial ServiceNow build included a ticketing system for incidents and requests, as well as categories for operations, engineering, application development and support.Secure FTP upgrade project. Managed the build for a test, acceptance, and production, environments including high availability and redundancy for 40 – 45,000 external customers across six business units. Managed planning, testing, and migration meetings for each business unit. Innotas/Plan View project and portfolio management tool. Part of an ongoing effort to streamline the PMO, Integrated People Soft with PPM tool for entire company resource database for proper financial forecasting.IS&T PMO 2.0Steered our team successfully to create a project management office to foster controls, processes, and structure around infrastructure projects.
