E-Commerce lead and digital strategist with 20 years of experience creating breakthrough user experiences for the web. Hands on experience creating responsive web and mobile designs that drive revenue and customer satisfaction across industries - insurance, healthcare, wireless, petro-chemical and telecommunications. Led all aspects of user experience design, digital marketing and analytics testing, including, ideation, research, content strategy, conversion optimization, service, community, SEO/SEM, social media, A/B testing and business case creation. A collaborative leader that brings focus, direction and commitment to solve customer experience and business problems. Specialties: Ecommerce, Customer Experience Design, Human Factors Engineering, User Interface Design, Information Architecture, User Research, Mobile, CMS, Content Strategy & Digital Marketing, Staff Management, Team Building & Leadership, Usability Testing & Evaluation, Prototype Development, Executive Presentations, Budget Management, Competitive Analysis
Listed skills include User Experience, User Centered Design, User Interface Design, Usability Testing, and 33 others.