Robert Morris Email & Phone Number

Marlow, England, United Kingdom

Reporting into the Director of Revenue Operations and working closely with Sales, Customer Success, and Marketing to define business requirements and drive delivery for processes and systems improvements. • Work with leadership team to identify areas of improvement, presenting findings and insights to sales & marketing leadership, GTM team, and core Rev Ops team. Use this to identify and recommend areas to improve processes, data quality, systems, and GTM decision making. • Use a continuous improvement approach, constantly question legacy ways of working to drive for improvements that create more leverage, client/prospect impact, and greater Rep productivity. • Support the global deployment of new products across Direct and Channel. • Successfully work across different stakeholders to prioritise projects and optimise leverage of team delivery. Prioritise and plan efforts to execute against company priorities. Ensure programmes are completed on time and to a high standard. • Support training and enablement of core Sales, SDR and CS teams to optimise their utilisation of SFDC & Salesloft. • Drive on deployment, adoption and governance of end-to-end Sales processes working closely with Sales Enablement and Marketing teams. Ensure processes are documented and kept up to date.• Develop the strategic planning for process improvements with the needs to also be hands on in the delivery of the project work with cross-functional peers. Lead on communication around required changes, working closely with Sales Enablement and others as needed here.

Marlow, England, United Kingdom

• Working with the Operations Director and COO, design, manage, improve, and automate the operational systems and processes to deliver the best experience of products and services.• Create and optimise processes that support the functioning and growth of a global business.• Using a continuous improvement approach, constantly question ways of working and look for improvements that can benefit both internal stakeholders and external customers.• Drive the planning and execution of the communication strategy around changes in the operational processes across the organisation.• Be responsible for the clear and up to date documentation of processes, ensuring documentation can be readily accessed by whoever needs it. Document processes and procedures for the third-party monitoring (e.g. ISO).• Support all functions of the business to work together and facilitate communication when working on the process of project delivery.• Develop understanding of global business practices • Strategic planning aspects of process improvement with the need to also be ‘hands on’ in the delivery of project work, either directly or working with and through stakeholders from other teams and geographies• Work in close cooperation with the PMO function to review project statuses and progress, as well as workloads and manpower to ensure targets are met.• Work with people at all levels across the organisation, including significant time with and exposure to SLT members to ensure that plans align with needs of the SLT and wider business.• Manage Operations team members with the implementation of Quality approach and ISO standards• Provide SLT with regular updates on change management programmes and efficacy.• Perform regular and ongoing operational analysis to inform the operational improvement roadmap and planning process.• Monitor the efficacy of processes through both qualitative and quantitative measures including where possible ROI calculations on benefits of improved processes

• Make important policy, planning, and strategy decisions.• Develop, implement, and review operational policies and procedures.• Assist HR with recruiting when necessary.• Help promote a company culture that encourages top performance and high morale.• Work with COO on budgeting, reporting, planning, and auditing.• Work with senior stakeholders.• Work with COO to ensure all legal and regulatory documents are filed and monitor compliance with laws and regulations.• Work with the board of directors to determine values and mission, and plan for short and long-term goals.• Identify and address problems and opportunities for the company.• Build alliances and partnerships with other organizations.• Support worker communication with the management team.• Management of facilities, admin team and office maintenance contracts.

Marlow

Accountable for Project Management, Front-end development, Back-end development & Agency QA teams schedule, performance and appraisals. Assigns developers and resources to projects centrally, and the traffic management of work into the team, such as maintaining a team schedule, and ensuring a good flow of work through the teamPlanning and allocating resources across projects - ensuring the optimal amount of external resource is included and making recommendations when to recruit additional team members or scale the remote team. Facilitating the recruitment of new team members across the team.Managing the flow of estimates through the team, ensuring all estimates are responded to within the teams SLA.Regularly facilitating and collecting reports on the status of all digital projects, budgets, risks and issues to the digital directors and rest of the company, include data from our offshore suppliers.Ensuring the project process is followed with all digital projects, including the creation of a brief, estimate, and final handover / budget documentation. Managing the relationship with accounts and creative teams to create a positive work ethic, keeping both teams honest and acting as the single point of contact for escalations in the team.Managing any invoicing for projects billed directly through the team.Managing all external costs, such as monthly billings for additional services and their justification to finance. Pro-actively exploring efficiency gains inside the team to incrementally improve the digital development process, projects and scheduling. For instance, making recommendations on which route to take when opening new offices or recruiting new developers.

Marlow

In addition to the below project management tasks I am now responsible for the digital department's:• Project management resource scheduling• Project and department financial tracking• Reviewing project time and cost estimations and closing figures.• Appraisals and performance reviews of Project Managers

Working within a specialist B2B technology marketing agency to plan and ensure the execution of new and ongoing web development projects for clients.Assist the Digital Directors in the conception of new projects, the implementation, execution of plans to internal and external clients.Responsibilities • Managing and leading the project team• Attend client meetings, general liaison and communication with the client, including the preparation of detailed quotations and supporting documentation for all digital projects.• Detailed project planning and coordination, including:• The creation of project plans (user stories, conditions of satisfaction and testing scenarios).• Involving other parties, such as developers, 3rd party suppliers or client technical staff to assist in the creation of deliverables, and the negotiation of fees if required.• Listing, or facilitating the listing of project deliverables (user stories).• Responsible for keeping project tracking and issues up to date with the current project status.• The coordination of QA resource on projects• Managing project deliverables between the developers and account teams• Commercial awareness and prioritisation of workload. Consulting to ensure business value is maximised.• Managing the project budget with 3rd party costs (developers or external contractors) and reporting of this to the Digital Directors.• Preparing initial briefs, client contact reports following meetings, etc., documenting any changes to job requirements and preparing updated estimates where appropriate.• Managing any invoicing for projects billed directly through Digital Services Team.• Owning Partnermarketing.com as a product• Conducting frequent release meetings with accounts team to discuss, schedule and prioritise upcoming work on Agile products.• Reporting release progress to all stakeholders.• Scrum Master : Structuring daily work load for Agile development team.

High Wycombe

As a Project Co-ordinator the responsibilities of the role are:• Provide planning and control for small,medium and large projects managed through the PMO• Agree a Communication Plan with customers and provide the agreed level of communication at all times• Be responsible for ensuring that all allocated projects are processed in a timely and efficient manner and in line with the costs estimates attributed to the job• Interface between Azzurri new/existing Customers and other Azzurri Departments• Track and control work in progress, invoicing, costing and handover to Support Services• Order Telco services on behalf of client and manage through with provider to completion• Work closely with assigned Project Managers on a number of WAN/LAN and voice projects acting as the second point of contact for all project queries and updates• Manage WAN/LAN Projects to include customer contact, equipment and engineer management through to the successful installation at each site• Work with the Project Manager to ensure all project documentation is up to date, version controlled and available in the correct folder. This includes Risk/Issue/Action Logs• Liaise with Procurement and Support Services to arrange resources for the product including training, engineers and equipment• Work with the Project Manager to track all costs for the project, ensuring change controls are completed, authorised and invoiced as agreed• Manage communication between the customer and the Provisioning Team as required on circuit progress• Ensure Support Services Contract Management are aware of assigned projects and follow the agreed process to ensure all documentation is completed and handed over to Support Services at project go live• Work closely with all relevant internal Azzurri departments to ensure projects are delivered as timely and smoothly as possible.

Marlow

• Log issues raised by clients over the phone or via email.• Provide solutions to the customer’s product queries and issues relating to their EPM solution.• Provide clients with weekly updates on support issues raised. • Manage allocated support accounts i.e. contract renewals requiring site visits.

• Configuration of Cisco, HP and 3Com network equipment.• On site installation of Cisco, HP and 3Com network equipment.• Remote and site visit maintenance and issue resolving.

Bachelor'S Degree, Bsc (Hons) In Internet Technology, 2:1

Key Modules: Graphical User Interface Design LAN switching and WAN networks System Analysis and Design Fundamentals of Mobile Computing.

High School, Ccna Cisco Networking Semester 1-4, Advanced Pass

A-Level Computing

Avce Anvq Double Business Studies, Pass

Education record

Eight (A-C) GCSEs including English Language (B), Business studies (C, C), Maths (C)