Robert Morris Email & Phone Number

Marlow, England, United Kingdom

• Reporting into the Director of Revenue Operations and working closely with Sales, Customer Success, and Marketing to define business requirements and drive delivery for processes and systems improvements.
• Work with leadership team to identify areas of improvement, presenting findings and insights to sales & marketing leadership, GTM team, and core Rev Ops team. Use this to identify and recommend areas to improve.
• Use a continuous improvement approach, constantly question legacy ways of working to drive for improvements that create more leverage, client/prospect impact, and greater Rep productivity.
• Support the global deployment of new products across Direct and Channel.
• Successfully work across different stakeholders to prioritise projects and optimise leverage of team delivery. Prioritise and plan efforts to execute against company priorities. Ensure programmes are completed on time.
• Support training and enablement of core Sales, SDR and CS teams to optimise their utilisation of SFDC & Salesloft.

Marlow, England, United Kingdom

• Working with the Operations Director and COO, design, manage, improve, and automate the operational systems and processes to deliver the best experience of products and services.
• Create and optimise processes that support the functioning and growth of a global business.
• Using a continuous improvement approach, constantly question ways of working and look for improvements that can benefit both internal stakeholders and external customers.
• Drive the planning and execution of the communication strategy around changes in the operational processes across the organisation.
• Be responsible for the clear and up to date documentation of processes, ensuring documentation can be readily accessed by whoever needs it. Document processes and procedures for the third-party monitoring (e.g. ISO).
• Support all functions of the business to work together and facilitate communication when working on the process of project delivery.

• Make important policy, planning, and strategy decisions.
• Develop, implement, and review operational policies and procedures.
• Assist HR with recruiting when necessary.
• Help promote a company culture that encourages top performance and high morale.
• Work with COO on budgeting, reporting, planning, and auditing.
• Work with senior stakeholders.

Marlow

Accountable for Project Management, Front-end development, Back-end development & Agency QA teams schedule, performance and appraisals. Assigns developers and resources to projects centrally, and the traffic management of work into the team, such as maintaining a team schedule, and ensuring a good flow of work through the teamPlanning and allocating.

Marlow

• In addition to the below project management tasks I am now responsible for the digital department's:
• Project management resource scheduling
• Project and department financial tracking
• Reviewing project time and cost estimations and closing figures.
• Appraisals and performance reviews of Project Managers

• Working within a specialist B2B technology marketing agency to plan and ensure the execution of new and ongoing web development projects for clients.Assist the Digital Directors in the conception of new projects, the.
• Managing and leading the project team
• Attend client meetings, general liaison and communication with the client, including the preparation of detailed quotations and supporting documentation for all digital projects.
• Detailed project planning and coordination, including:
• The creation of project plans (user stories, conditions of satisfaction and testing scenarios).
• Involving other parties, such as developers, 3rd party suppliers or client technical staff to assist in the creation of deliverables, and the negotiation of fees if required.

High Wycombe

• As a Project Co-ordinator the responsibilities of the role are:
• Provide planning and control for small,medium and large projects managed through the PMO
• Agree a Communication Plan with customers and provide the agreed level of communication at all times
• Be responsible for ensuring that all allocated projects are processed in a timely and efficient manner and in line with the costs estimates attributed to the job
• Interface between Azzurri new/existing Customers and other Azzurri Departments
• Track and control work in progress, invoicing, costing and handover to Support Services

Marlow

• Log issues raised by clients over the phone or via email.
• Provide solutions to the customer’s product queries and issues relating to their EPM solution.
• Provide clients with weekly updates on support issues raised.
• Manage allocated support accounts i.e. contract renewals requiring site visits.

• Configuration of Cisco, HP and 3Com network equipment.
• On site installation of Cisco, HP and 3Com network equipment.
• Remote and site visit maintenance and issue resolving.

Bachelor'S Degree, Bsc (Hons) In Internet Technology, 2:1

Key Modules: Graphical User Interface Design LAN switching and WAN networks System Analysis and Design Fundamentals of Mobile Computing.

High School, Ccna Cisco Networking Semester 1-4, Advanced Pass

A-Level Computing

Avce Anvq Double Business Studies, Pass

Education record

Eight (A-C) GCSEs including English Language (B), Business studies (C, C), Maths (C)