Robert Mounts Email & Phone Number

Franklin, Tn, Us

Fluency Direct Product Engineer

Harrisburg, Pennsylvania, Us

Provide end-user support to resolve help desk requests. Complete setup of new hire computers, logins, and software needs. Install hardware and software while monitoring license usage/limits. Manage E-mail accounts, employee access, rules, filtering, groups, and licensing. Configure software for 20+ engineering programs. Assist with network maintenance, end of life replacements and new installs of infrastructure. Manage Active Directory and firewall configuration/web filtering. Organize asset management of hardware, software and mobility equipment for local offices. Complete setup of employee desk phones and cell phones; setup desk phones with LSI support and admin portal. Assist in product roll-outs (CAD and other software upgrades). Manage security system, accesses, and key fobs for new employees. Handle office IT equipment moves. Maintain copiers, plotters and printers.▪ Global Administrator for Office 365 and Company Administrator for SharePoint Online.▪ Software support includes: Adobe, Deltek, Newforma, Office 2016, Spiceworks, Windows 7/8.1/10, and various engineering programs (Civil3D, Carlson, Trimble, etc.).▪ Additional experience with: LogMeIn Rescue, RDP, Powershell, Sophos VPN setup, Workflow design with SharePoint Designer 2013, Repurposing laptops, desktops and their parts.▪ Projects include: Setup/configure SharePoint LMS for company, Employee Directory app install/configuration, Copier cost-savings consolidation, SharePoint permissions reorganization, Transition of server-based departmental storage to SharePoint.

New York, Ny, Us

• CBPS Site Manager for Fortune 500 company in the Pittsburgh, PA area.• Budgeting for office needs, including design and usage of excel spreadsheets for all records.• Increased revenue for CBPS by cutting unnecessary overtime and eliminating the need for 2 employees. Increased the scope of services provided, which reduced the cost for the client and increased the need for CBPS presence.• Management of 3-5 employees for daily office operations.• Assisted with design and configuration of company security system, including installing and adjusting necessary hardware and software.• Train all users of security system and continually monitor system to ensure proper access levels, notify supervisors of expired employees, and update data as needed.• Manage employee location documentation for approximately 960 employees within the facility.• Daily scheduling, tracking, and completion of client and company employee’s facilitative requests.

New York, Ny, Us

• Managed 4 floating employees and their distribution throughout 16 Pittsburgh-area contract sites.• Organized Time-Off for 50+ area employees, which included rapidly responding to requests, recognizing scheduling conflicts, limiting the number of employees off at any one time, and frequent communication with all employees.• Frequently handled Area Manager responsibilities, which includes meeting with Client Contacts and discussing Service Level Agreements, site issues, and other contractual obligations.• Managed large Pittsburgh-area law firm for two months, including compiling year-end budget reporting and managing 7 employees, while site interviewed for new Site Manager. Requested to interview for Site Manager position by Firm Manager.

New York, Ny, Us

Promoted to Area Floating Manager to support daily operations; leadership responsibilities included oversight for a team of four floating employees that supported 16 Pittsburgh area contract sites. Area Manager responsibilities included meeting with client contacts to discuss service level agreements, site issues and related contract matters.▪ Organized time-off for 50+ area employees by providing direct support and regular communication; recognized scheduling conflicts and managed schedules accordingly.▪ Compiled year-end budget reporting and managed a team of seven employees in support of large Pittsburgh-area law firm site during transitional period.

New York, Ny, Us

Served as an Area Floating Representative and worked for numerous contract sites throughout the Pittsburgh, PA market. Leadership experience included training and oversight for 40+ job function; routinely applied problem solving skills and adapted to various office environments.▪ Earned recognition for excellent performance including active recruitment efforts from companies and businesses regarding FT employment opportunities.

Assist in system support role for professional and personal acquaintances, including computers at current job. Experienced with hardware and software installation, virus removal, wireless internet setup, and troubleshooting other issues.

Chicago, Illinois, Us

Provided excellent customer service and support and served as a department lead for several areas of the retail store. Supervised a team of department employees and ensured achievement of operational objectives.

Master Of Business Administration (M.B.A.), Management Information Systems, General

Bachelor Of Arts (B.A.), English Writing

English Literature (British And Commonwealth)