Robert Mudd Email and Phone Number
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I am an enrolled Native American and I appreciate the opportunity to submit my education and gaming hospitality experience to the general public via this medium. I possesses a unique and diverse combination of education; Master of Business Administration (MBA) and proven abilities (20 years construction industry and 20 plus years gaming hospitality experience) to any gaming and destination resort, with the ultimate goal of improving your revenues and operating efficiency. I consistently contribute to the growth and success of casino resorts. My twenty plus years of gaming management experience includes a thorough knowledge of hospitality, marketing, gaming, and regulations (Federal, State and Tribal) specifically applicable to gaming. A strategic and forward-thinking professional, I develop and implement strategies and processes that result in operational excellence and outstanding communication throughout the organization. I lead my teams to provide an exemplary guest experience, ensuring fulfilling player action, traffic flow and return business. Some notable accomplishments include creating a budget to control spending and successfully negotiating with banks to avoid foreclosure when several tribes fell out of compliance on their loans, turning around declining income at a Midwest Casino with an effective marketing strategy, increasing monthly net income by 27%; and growing overall revenue 15% for another Midwestern Casino, during its move to a new location. My strengths include running multi-property operations; preparing and managing budgets focused on sustainability and growth; ensuring compliance with applicable federal, state, and tribe regulations; cultivating enduring relationships within the organization as well as externally with the community, members of the Gaming Commission, vendors and banks. Having spent my career in leadership positions in the gaming and hospitality industry, I bring unparalleled experience to the table.
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Executive Director Of BusinessHo-Chunk Nation Jul 2023 - PresentUnited StatesExecutive Director of Business (CEO), Black River Falls, WI July 2023 – Current My most recent ongoing project as Executive Director of Business for the Ho-Chunk Nation is the Beloit Wisconsin casino, convention center, hotel and parking garage. Aside from that I oversee. Oversee daily business operations of the following six gaming properties, including two hotels, a resort convention center, RV Park, campground, and five C-stores.• Ho-Chunk Gaming, Wisconsin Dells - (180,000 sq. ft. gaming, 1,300 slots, 62 table games and poker, 500-seat bingo, 150-seat OTB, Six F&B venues, 22 meeting rooms for a seating capacity of more than 1,000 persons, 307-room hotel, including spa and aquatic center and adjacent C-store)• Ho-Chunk Gaming, Black River Falls - (75,000 sq. ft. gaming, 632 slot machines, 11 table games, 480 set bingo, Two dining venue, 60-room hotel indoor pool and sauna and adjacent C-store)• Ho-Chunk Gaming, Nekoosa - (16, 000 sq. ft. gaming, 650 slots, 12 table games, F&B - bar and grill banquet room, adjacent C-store)• Ho-Chunk Gaming (Class II), Madison - (60,000 sq. ft. gaming, 1,100 class II slots, casual dining with grill)• Ho-Chunk Gaming, Wittenberg Ancillary Site - (11,000 sq. ft. gaming, 534 slot machines, adjacent C-store)• Ho-Chunk Gaming, Tomah Ancillary Site - (98 slots and attached C-Store)• Ho-Chunk Gaming, Beloit WIP -
General Manager (Temp)Rosebud Casino Quality Inn Feb 2019 - Sep 2024Mission Douth DakotaOversaw gaming operations and 350 employees for small class II & III casino (250 slot machines, blackjack, poker, bingo, food & beverage, 60-room hotel, C-Store,RV park). Helped Tribe interview and hire a Tribal Member General Manager -
Consultant For Rosebud CasinoRosebud Casino Quality Inn Mar 2021 - Nov 2021Valentine, Nebraska, United StatesConsult with Acting General Managed on operations to include marketing, construct II casino, marketing analysis, Accounting issues, Gold Course,Quality Inn hotel and varies other issues.•Interview and hire General Manager and Chief Financial Officer•Report to Rosebud Tribal Council monthly. -
Chief Executive Officer/General ManagerDakota Nation Gaming Enterprise Dec 2019 - Sep 2020Hankinson, North Dakota, United StatesManaged three casino properties and worked with Tribal Council to reestablish their DNGE corporate structure . .. Closed casino down due to COVID 19 March , 2020 and reopened all casinos on June 1, 2020 . .. Established COVID 19 guidelines for reopening the casino based on CDCguidelines.. Helped hire a CEO• Worked with all properties for marketing, Sports Betting and F&B restructure -
Executive Director Of BusinessHo-Chunk Nation Business Department Dec 2015 - May 2018Black River Falls, WiDirecting operations for six (6) gaming properties, two (2) hotels, resort convention center, five (5) C-Stores, gift shop. Combined revenue exceeds $200 million. Properties include: Ho-Chunk Gaming-Wisconsin Dells 180K square feet of gaming 2,300 Slots 62 table games and poker 500 seat Bingo 150 seat OTB Six (6) F&B venues 22 meeting rooms for seating of 1,000 plus 307 room hotel including spa and aquatic center Adjacent C-store Ho-Chunk Gaming-Black River Falls 75K square feet of gaming 632 slot machines 11 table games 480 set Bingo Two (2) dining venues 60 room hotel indoor pool and sauna C-Store adjacent to casino Ho-Chunk Gaming-Nekoosa 16K square feet of gaming 650 slot 12 table games F&B includes bar & Grill banquet room with eating of 250 C-store adjacent to casino Ho-Chunk Gaming-Madison 60K square feet of gaming 1,100 Class II slots Casual dining with grill Ho-Chunk Gaming-Tomah ancillary site 98 slots Attached C-Store Ho-Chunk Gaming Wittenberg ancillary site 11K square feet of gaming 534 slot machines C-store adjacent to casino -
Internal Audit DirectorHo-Chunk Nation Nov 2014 - Apr 2015Black River Falls, Wi1. Conduct work in accordance with the Standards for the Professional Practice of Internal Auditing and Code of Ethics promulgated by the Institute of Internal Auditors as well as other professional auditing standards that may be applicable. 2. Provide analyses, testing, recommendations, consultation, and information concerning the adequacy and effectiveness of the Nation's internal control structure. 3. Conduct and oversee internal financial, operational, and compliance audits of all activities, functions, operations, and entitles for the Nation. 4. Develop and implement an annual audit plan using an appropriate risk-based methodology and submit the plan to the Audit Committee for review and approval. 5. Assist in the investigation of significant suspected fraudulent activities within the Nation and notify management and the Audit Committee of the results. . 6. Consider the scope of work of the external auditors and regulators, as appropriate, for providing optimal audit coverage for the Nation7. Maintain a professional audit staff with sufficient knowledge, skills, experience, and professional certification to meet all requirements. SKILLS & ABILITIES:1. Shall adhere to the Institute of Internal Auditors Code of Ethics and Statement of Responsibilities of Internal Auditing. 2. Ability to work cooperatively in a team environment or independently. 3. Computer literate skills (Word, Excel, and Databases), Quantitative mathematical analysis.4. Competent in various accounting software QUALIFICATIONS: 1. Must possess a Bachelor's Degree in accounting, Master's Degree or equivalent preferred. 2. Must possess at least (7) years of auditing experience. 3. Must possess knowledge of Generally Accepted Accounting Principles and Generally Accepted Auditing Standards. 4. Must possess knowledge of casino gaming operations including Indian Gaming laws. 5. Must be a Certified Internal Auditor.6. Gaming License is required. -
General ManagerSt. Croix Casino & Hotel Jun 2014 - Sep 2014Turtle Lake, WiManaged revenue in excess of $70M and 900 employees, while developing and managing budget for three primary locations: Turtle Lake, Danbury and Hertel while under a limited term contract.• Oversaw the business operations of three Class III casinos, C-Store, three hotels, two RV Parks. Games included 1,850 slot machines, Blackjack (20), Poker (6 tables), Deli (3), Buffet (2) restaurant, Hotel (total rooms (~200), C-Store (Gasoline, Diesel) and RV Park (80).• Developed and instituted fiscal and budgetary financial reporting requirements for slots, table games, bingo, F&B, Hotel, C-Store, which included revenue and expense departments. • Developed format for the presentation of financial results on a monthly basis for Tribal Council, which included Income Statement, Balance Sheet and Statement of Cash flow analysis to include month to date fiscal comparison and year to date fiscal comparison.• Developed marketing strategy utilizing radio, newspaper, periodicals, newsletter, television, outdoor and slot accounting marketing modules (Super Playmate, Ricochet Rewards, Splashdown, Jackpot announcement, Personal Banker, and Bonus Points).• Developed strategy for renegotiating covenant compliance certificate with bank due to consistent compliance default of BIA Guarantee, Conventional and Gaming vendor loan debt.• Worked closely with Gaming Commission to increase the effectiveness of internal controls while maintaining cash flow during recessionary economy. -
General ManagerRosebud Casino Quality Inn Nov 2011 - Mar 2013Rosebud Sioux ReservationDeveloped and managed budgets for Rosebud Casino and Turtle Creek Crossing • Directed business operations of a small Class II & III casino with 250 slot machines, Blackjack, Poker, Bingo (Video & Paper), Deli, Buffet, 60 room hotel, C-Store and small RV Park.• Developed fiscal and budgetary financial reporting requirements for slots, table games, bingo, F&B, Hotel, and C-Store, which included revenue and expense departments.• Developed multi-media marketing strategy.• Reviewed number of machines, number of participation to total floor and ratio of machine denominations to maximize coin in and overall results, showing a 2% increase over previous YTD.• Revised Blackjack games strategy and reduced losses by making changes to operations that enhanced hold percent and house advantage as well as bringing in new and exciting Carnival games. Reviewed rake and modified to reduce payroll expenses and increase house win. • Mentored managers to decrease complacency and improve morale. Trained Tribal Member for GM position. • Worked closely with Gaming Commission on marketing to increase the effectiveness and reduce redundancy of internal controls, keeping in mind the need to generate cash flow.• Implemented new strategy for Bingo, increasing participation and coordinating better with casino gaming from a marketing perspective. • Reorganized Class II video operations and instituted internal controls consistent with MICS.• Negotiated $10M loan documents with Shakopee Tribe and drew up design to remodel casino -
General ManagerOjibwa Casino Resort Jul 2010 - Nov 2011Ojibwa Casino ResortDeveloped and managed budgets for three primary entities, Casino, Bingo, Two hotels, Bowling Alley. Oversaw the business operations of a small Class III casino with 328 slot machines, Blackjack, Poker, Bingo, Deli, Restaurant, and two hotels and RV and 500 employees.• Developed reporting requirements for Slots, Table games, Bingo and other revenue and non-revenue departments.• Trained tribal member replacement for General Manager Position.• Outsourced food and beverage to reduce excessive labor costs and enhanced revenue potential.• Reconfigured slot operations to successfully increase market share.• Targeted new segment with promotions, concerts, outdoor events to increase market share.• Restructured table games to increase hold percentage and customer participation.
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Chief Executive OfficerGrand Canyon Resort Corporation Sep 2008 - Apr 2009Peach Springs, AzManaged Grand Canyon Tourism for the Hualapai Tribe including developing and managing budgets for airport terminal, skywalk, ranch, lodge and river rafting operation. Directed activities of 700 employees.• Negotiated vendor contracts concerning helicopter, fixed wing and travel agency services as well as partnerships with international companies located throughout Asia and Europe.• Handled price structuring for all products and services of resort.• Advised Board of Directors on resort financials.• Developed the concept of utilizing microwave towers and satellites to bring enhanced telecommunication to remote edge of Grand Canyon, which was very isolated.• Increased revenue by developing new products with tour and air operators.• Researched and selected new Gateway ticketing system, which was server based versus web hosted.• Selected CCTV digital surveillance system for resort.• Developed employee housing and established guidelines for busing employees on a daily basis to work, including tribal employees located 90 plus miles away.• Worked on various improvement projects that included ensuring a paved road to the Canyon was completed, water issues were resolved by accessing funds available through a government stimulus bill. -
General ManagerGolden Acorn Casino & Travel Center Jan 2008 - Aug 2008Campo CaDeveloped and managed budgets for 750 slot machines, Blackjack and Poker tables, and Deli, Restaurant and Travel Plaza while managing 250 employees.• Oversaw the business operations of a small Class III casino with 750 slot machines, Blackjack and Poker tables, and Deli, Restaurant and Travel Plaza.• Implemented stringent managerial reporting requirements for slots, table games and the casino are other revenue and non-revenue departments.• Restructured food and beverage operations to reduce high cost outlay.• Reconfigured slot operations to successfully increase market share.• Selected new slot accounting system to increase win per machine resulting in a positive return on investment.• Designed new multi-use area for bingo and marketing events, which increased customer traffic.• Targeted new segment to increase market share.• Restructured table games to increase hold percentage and customer participation. -
Executive Director Of BusinessHo-Chunk Nation Nov 2006 - Jul 2007Black River Falls, WiHo-Chunk Nation, Executive Director of Business, 2006 to 2007Managed 2,550 employees and the daily operations of destination resort propertied to include three Class III casinos: Majestic Pines (600 Machines, Roulette, Bingo, Hotel, C-Store, and 100 Machine ancillary sites), Rainbow (550 Machines, Craps, Poker, BJ, C-Store, and Bingo) and Ho-Chunk Casinos (240+ Machines, Poker, BJ, Craps, Roulette, Bingo, OTB, C-Store, F&B, and Hotel & Convention Center).• Oversaw five C store operations located at various locations of the Nation.• Defined benchmarks for general managers in connection with budget forecasts.• Modified organizational structure to ensure proper reporting requirements.• Enrolled six tribal members in a two year casino management program, which included table Games, Slot, Marketing, Games Protection, and Compliance and management skills.
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General ManagerUte Mountain Casino Aug 2005 - Sep 2006Towaoc, CoUte Mountain Casino, General Manager, 2005 to 2006Developed and managed budget for Class III casino with a 400-seat bingo hall, 646 reel & video slot machines, 12 table games, 90 hotel rooms, 2 food & beverage outlets, R.V. Park, and a convention center.• Redesigned surveillance with the latest digital technology.• Restructured organization to maximize organizational effectiveness. • Researched and wrote a strategic plan for the casino.• Increased cash flow from $350K to approximately $980K a month, through effective management skills and effective marketing, promotions, concerts.• Successfully led casino through IRS 941 tip audit, National Indian Gaming Commission audit of financials and Federal Labor Standards Audit.
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General ManagerHo Chunk Bingo & Casino Dec 2003 - Jan 2005Baraboo, WiHo-Chunk Casino, General Manager, 2003 to 2005Developed and managed budget for destination casino with 98,000 square feet of Class III space, a 500-seat bingo hall, 2,432 reel & video slot machines, 60 table games, 315 hotel rooms, 6 food & beverage outlets, and a 60K convention center with 1,500 employees.• Directed the transition from Acres slot accounting system to IGT’s IVS system, which included marketing modules. • Purchased 800 new slot machines and converted 780. • Eliminated duplicate accounting at Hotel Convention Center, saving $500K annually. • Directed the transition of 65% of slot machines from coin to ticket-in-ticket-out and reduced customer wait time for fills and hand pays from two (2) hours (on weekdays) to roughly twenty (20) minutes.• Restructured Food & Beverage and began turning black values. -
Chief Executive OfficerDakota Nation Gaming Enterprises Jul 2001 - Sep 2002Hankinson, NdDakota Nation Gaming Enterprise, Chief Executive Officer, 2001 to 2002Developed and managed 1,250 employees and budget for destination casino including Dakota Magic, Dakota Connection, and Dakota Sioux.• Improved operations by modifying the corporate structure and developing a comprehensive SOP handbook.• Streamlined accounting functions by directing a transition for CSBI software to Infinium.• Played a key role in negotiating a long-term note for the casino, achieving favorable terms.• Taught Slot Operations / Management class as part of the career path training program at the tribal college.• Enhanced slot machine accounting by negotiating a system upgrade to support ticket-in-ticket-out capabilities.• Extended market reach for the casinos, revising marketing strategies to focus on different market segments.• Facilitated more informed decision-making by changing reporting requirements for end-of-month financial statements delivered to the Tribal Council.• Directed the development of reversible nine (9) holes golf course named Dakota Winds.
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General Manager, Legislator, Asst Cfo, Tribal AuditorPrevious Positions Jul 1992 - Aug 2002Various LocationsEarlier positions include:Rosebud Casino and Quality Inn, GM; Ho-Chunk Nation, Black River Falls, Legislator; Ho-Chunk Nation, Black River Falls, Business Director; Spirit Lake, North Dakota, GM; Ho-Chunk Nation, Black River Falls, WI, Executive Director of Casino Operations, GM, Assistant General Manager, Assistant CFO and Tribal Auditor.
Robert Mudd Skills
Robert Mudd Education Details
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University Wi Eau Claire, WiSociology
Frequently Asked Questions about Robert Mudd
What company does Robert Mudd work for?
Robert Mudd works for Ho-Chunk Nation
What is Robert Mudd's role at the current company?
Robert Mudd's current role is Former Casino Consulting for Rosebud Sioux Tribe.
What is Robert Mudd's email address?
Robert Mudd's email address is ra****@****tel.net
What is Robert Mudd's direct phone number?
Robert Mudd's direct phone number is +171589*****
What schools did Robert Mudd attend?
Robert Mudd attended University Wi Eau Claire, Wi, University Of Phoenix, University Of Phoenix.
What are some of Robert Mudd's interests?
Robert Mudd has interest in Education.
What skills is Robert Mudd known for?
Robert Mudd has skills like Casino, Team Building, Budgets, Gaming Industry, Hospitality, Customer Service, Management, Hiring, Strategic Planning, Executive Management, Supervisory Skills, Resorts.
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