Robert Mueller Email & Phone Number

Atherstone

• Delivering business intelligence, providing reports and analysis for users globally as part of the international reporting team. Creating and establishing regular reports and dashboard for a variety of management and.
• Identified trends and issues enabling them to be addressed by management or the business area.
• Met specific business requirements by creating ad-hoc bespoke reports.
• Ensured a continuation of reporting through the transition to FedEx.
• Built, edited and maintained OLA/SLA measures within ServiceNow.
• Provided advice and support during the integration of vendors, including what contractual measures could be reported through ServiceNow and how best to report on them.

Atherstone

• Responsible for the day to day running of the team, which consisted of 8 shift-based members of staff, and one day time member of staff. Responsibilities include:
• Served as a point of escalation as well as support for members of the team when managing major Incidents and escalations.
• Managing weekly meetings with TNTs main 3rd party vendors.
• Arranging monthly meetings with support teams in other regions and countries.
• Owned and trained out of the Incident Management process and team.
• Improved visibility by producing daily and weekly reports, presenting them to senior management.

Atherstone

• Responsible for the management of major Incidents, managing troubleshooting efforts across a variety of support teams to ensure that a resolution was achieved as quickly as possible, whilst providing communications to.
• Set up a major incident room and produced user guides for the technology and processes used.
• Introduced and streamlined processing of and procedures for an intercompany process for ACAS.
• Reduced the number of old and breached incidents and requests.
• Improved the timescales that incidents are updated by support teams.

Ba (Hons), Business Studies

Sandwich Degree Includes modules Contemporary IT Environment and Quantitative Modelling for Business

Education record

A-levels: Business Studies, Information Technology, Mathematics, General Studies GCSEs: 11 Graded B - C including English (C) and.