Robert Mullan Email & Phone Number

Bethesda, Md, Us

RETIRED

Disa / Dod - Ft Meade Md

In support of the GVS project, a DoD-wide video teleconferencing implementation, field deploy tested and approved H.320 (ISDN), H.323 and H.264 network equipment for NIPRnet and SIPRnet implementations. Complete all configurations developed in the testing lab environment, and verify remote management access to the “private” network. Troubleshoot all issues with access and performance prior to release to the government customer. Recommend solutions for production issues discovered during… Show more In support of the GVS project, a DoD-wide video teleconferencing implementation, field deploy tested and approved H.320 (ISDN), H.323 and H.264 network equipment for NIPRnet and SIPRnet implementations. Complete all configurations developed in the testing lab environment, and verify remote management access to the “private” network. Troubleshoot all issues with access and performance prior to release to the government customer. Recommend solutions for production issues discovered during testing. Remotely implement tested and approved configuration changes to field installed production equipment to assist with and provide Tier III support for system managers. Assist with full system documentation after OA and prior to and after acceptance. Show less

Disa / Dod - Ft. Meade Md.

In support of the GVS project, a DoD-wide video teleconferencing implementation, in a JITC test lab environment, install, configure, test, and report results of the following, Polycom DMA Gatekeeper, RMX Gateway, and endpoints, Vidyo Portals, Gateways, and Routers, Cisco/Tandberg Codian MCU,VCS Gatekeeper and endpoints. Incorporate the following protocols and legacy configurations ISDN H.320, IP H.323 legacy and SVC H.264 endpoints creating a homogenous network. Create, adapt and complete test… Show more In support of the GVS project, a DoD-wide video teleconferencing implementation, in a JITC test lab environment, install, configure, test, and report results of the following, Polycom DMA Gatekeeper, RMX Gateway, and endpoints, Vidyo Portals, Gateways, and Routers, Cisco/Tandberg Codian MCU,VCS Gatekeeper and endpoints. Incorporate the following protocols and legacy configurations ISDN H.320, IP H.323 legacy and SVC H.264 endpoints creating a homogenous network. Create, adapt and complete test plans for publication. Support and troubleshoot an agency-wide production environment supporting sustainment personal, along with demonstrations for potential users. Show less

Nih - Bethesda Md

Administer and maintain Tandberg/Cisco Gateways, Gatekeepers, and Codian 8000 chassis with 4 blade bridge. Manage IP connectivity via E.164 and DID address assignments. Implement call setup and scheduling using Tandberg Codian Director, TMS booking and monitoring, and Polycom RMX bridges in a mixed ISDN and IP environment. Support and troubleshoot client sites with a variety of VTC systems to include Tandberg Classic, Tandberg MXP, Polycom HDX and VSX series. Test connections with far sites to… Show more Administer and maintain Tandberg/Cisco Gateways, Gatekeepers, and Codian 8000 chassis with 4 blade bridge. Manage IP connectivity via E.164 and DID address assignments. Implement call setup and scheduling using Tandberg Codian Director, TMS booking and monitoring, and Polycom RMX bridges in a mixed ISDN and IP environment. Support and troubleshoot client sites with a variety of VTC systems to include Tandberg Classic, Tandberg MXP, Polycom HDX and VSX series. Test connections with far sites to certify system usage with network. Evaluate new PRI switches and VTC equipment for upgrade. Provide billing / fee support for VTC services. Show less

Pentagon - Mda

Maintain, configure, and support Tandberg MXP and Classic VTC systems in a SIPRNet and NIPRNet IP based environment utilizing both remote management and onsite support. Maintain, configure, and support Polycom HDX and VSX VTC systems in a non-secure environment supporting both IP and ISDN connectivity. Provide facilitation, end user support and problem resolution for bridge and point to point connections. Implement call setup using Tandberg Codian Director and TMS booking and monitoring… Show more Maintain, configure, and support Tandberg MXP and Classic VTC systems in a SIPRNet and NIPRNet IP based environment utilizing both remote management and onsite support. Maintain, configure, and support Polycom HDX and VSX VTC systems in a non-secure environment supporting both IP and ISDN connectivity. Provide facilitation, end user support and problem resolution for bridge and point to point connections. Implement call setup using Tandberg Codian Director and TMS booking and monitoring. Provide maintenance and support for Mitsubishi and Christie projectors. Provide maintenance and support for both copper and fiber network switching solutions. Assist with COMSEC and CRYPTO security maintenance and updates. Initiate RMA’s and incident tracking using REMEDY. Show less

Dept Of Homeland Security - Ice

MGC 50/100 •Utilize, maintain, and support 2 MGC 100’s and 2 MGC 50’s to support multi point user connections using both IP and ISDN services, •Setup audio conference meeting rooms, troubleshoot user connectivity issues. •Upgrade bridge dongle and software versions. •Setup and maintain bridge gateway configurations.VTC End Points •Install and configure both ISDN (BRI & PRI) and IP based Polycom VTC systems. •Troubleshoot connectivity, hardware, and other issues… Show more MGC 50/100 •Utilize, maintain, and support 2 MGC 100’s and 2 MGC 50’s to support multi point user connections using both IP and ISDN services, •Setup audio conference meeting rooms, troubleshoot user connectivity issues. •Upgrade bridge dongle and software versions. •Setup and maintain bridge gateway configurations.VTC End Points •Install and configure both ISDN (BRI & PRI) and IP based Polycom VTC systems. •Troubleshoot connectivity, hardware, and other issues related to the installation. •Provide end user training for both technical and non-technical end users for installed systems and products. •Provide hardware support and replacement, through the RMA process, for remote end points.•Provide end user support for Tandberg 6000 Classic VTC systems.Web Conferencing •Provide account management, user support and issue resolution for Web Conferencing tools for both audio and data collaboration.Streaming Video •Provide local and remote installation and user support for streaming video. Monitor and maintain SV network operability. End User Support •Contact client identified sites and establish POC contact information, complete site survey, and establish the type of equipment based on client requirements and site constraints. •Establish schedules and coordinate shipment of equipment to site, based on installation of circuits and acceptance by POC. •Provide troubleshooting and support for both technical and non technical end users of Video Teleconferencing equipment utilizing Global Management System and remote access capabilities and Remedy ticket tracking system. •Troubleshoot and analyze circuit issues both remotely and on site utilizing diagnostic equipment, interface with local telecommunications providers to resolve issues. •Conduct feasibility studies of new products and communications media. Show less