Robert Munn Email & Phone Number

Sarasota, Fl, Us

Sarasota, Fl, Us

Sarasota, Fl, Us

*Managed the design, implementation, and administration of the entire IT infrastructure, to include MS. Server 2012R2 / 2016 / 2019 more than 200 PCs, over 60 iOS and Android mobile devices, and networked peripherals..*Led IT-focused projects to deploy and upgrade technology platforms in accordance with the evolving needs of the business; coordinated moves, adds, changes, server migrations, and general system administration, as well as implementing solutions for disaster recovery, network segmentation, cybersecurity, and physical security.*Collaborated with other management team stakeholders to gather operational requirements and translate findings into new IT platforms.*Directed the work of vendor teams responsible for third-party system implementation and support efforts; aligned third-party team deliverables to internal IT requirements.*Conducted 24/7 support of all IT systems and services, driving high levels of business continuity while ensuring excellent user experiences.*Trained users on all new and existing IT systems, ensuring the proper management and use of IT resources.

*Performed IT incident management, problem management, diagnosed outages, and escalated support cases, working to resolve customer-reported hardware, software, and network issues in a timely manner.*Configured, tested, and implemented of new IT networks and infrastructures, managing all administration and support tasks to ensure optimum system operation; deployed enterprise networks, server infrastructures, cybersecurity platforms, and coordinated the implementation and support of desktop environments.*Cultivated and maintained strong business relationships with internal and external customers, ensuring high levels of service, response, and the overall success of technical support strategies.*Monitored systems to ensure the ongoing performance of communications systems, network equipment, and vendor-provided services.*Fielded server administration and technical support requests according to the unique needs of customers in multiple industries, including creating and administering accounts for new, existing, and outgoing employees.

Tulsa, Oklahoma, Us

*Supported all aspects of desktop design, implementation, administration, and support processes to ensure the availability, operability, and stability of a production environment consisting of more than 4,000 workstations.*Aligned IT resources to internal business and customer-defined requirements, including developing secure computer imaging that aligned with legal compliance directives.*Modernized IT desktop architectures in support of multiple computer refresh projects; configured, upgraded, and administered notebooks, desktops, and workstations as required to stay current with new technologies.

BARTON HEALTHCARE SYSTEM, South Lake Tahoe, CAComputer Support Specialist (February 2005 - August 2006)CAESARS TAHOE HOTEL AND CASINO, Stateline, NV Information Systems Technician II (November 2003 - February 2005)CAESARS TAHOE HOTEL AND CASINO, Stateline, NVInformation Systems Technician I (November 2002 - November 2003)MILITARY EXPERIENCEUNITED STATES MARINE CORPSField Communications / Field Radio Operator | Honorable Discharge (1981 - 1985)

Online Courses, Information Technology

Education record

Business And Tax Law

Commercial Diver

Military

Diploma