*Managed the design, implementation, and administration of the entire IT infrastructure, to include MS. Server 2012R2 / 2016 / 2019 more than 200 PCs, over 60 iOS and Android mobile devices, and networked peripherals..*Led IT-focused projects to deploy and upgrade technology platforms in accordance with the evolving needs of the business; coordinated moves, adds, changes, server migrations, and general system administration, as well as implementing solutions for disaster recovery, network segmentation, cybersecurity, and physical security.*Collaborated with other management team stakeholders to gather operational requirements and translate findings into new IT platforms.*Directed the work of vendor teams responsible for third-party system implementation and support efforts; aligned third-party team deliverables to internal IT requirements.*Conducted 24/7 support of all IT systems and services, driving high levels of business continuity while ensuring excellent user experiences.*Trained users on all new and existing IT systems, ensuring the proper management and use of IT resources.

*Performed IT incident management, problem management, diagnosed outages, and escalated support cases, working to resolve customer-reported hardware, software, and network issues in a timely manner.*Configured, tested, and implemented of new IT networks and infrastructures, managing all administration and support tasks to ensure optimum system operation; deployed enterprise networks, server infrastructures, cybersecurity platforms, and coordinated the implementation and support of desktop environments.*Cultivated and maintained strong business relationships with internal and external customers, ensuring high levels of service, response, and the overall success of technical support strategies.*Monitored systems to ensure the ongoing performance of communications systems, network equipment, and vendor-provided services.*Fielded server administration and technical support requests according to the unique needs of customers in multiple industries, including creating and administering accounts for new, existing, and outgoing employees.

*Supported all aspects of desktop design, implementation, administration, and support processes to ensure the availability, operability, and stability of a production environment consisting of more than 4,000 workstations.*Aligned IT resources to internal business and customer-defined requirements, including developing secure computer imaging that aligned with legal compliance directives.*Modernized IT desktop architectures in support of multiple computer refresh projects; configured, upgraded, and administered notebooks, desktops, and workstations as required to stay current with new technologies.

BARTON HEALTHCARE SYSTEM, South Lake Tahoe, CAComputer Support Specialist (February 2005 - August 2006)CAESARS TAHOE HOTEL AND CASINO, Stateline, NV Information Systems Technician II (November 2003 - February 2005)CAESARS TAHOE HOTEL AND CASINO, Stateline, NVInformation Systems Technician I (November 2002 - November 2003)MILITARY EXPERIENCEUNITED STATES MARINE CORPSField Communications / Field Radio Operator | Honorable Discharge (1981 - 1985)