Robert Munnik Email & Phone Number

Truro, England, United Kingdom

Cornwall Branch Network

This role involved me helping customers with their everyday banking needs and resolving any queries or concerns they had with their banking. I could get involved in any number of different situations each day which is why i enjoy this type of role as it changes every single day.The customer advisor role involved meeting clients on a one-to-one basis and discussing their personal banking needs. My daily objective wass to help clients save money, make money, give them peace of mind and generate the bank revenue and income whilst retaining clients confidence and business, strengthening their relationship with us and growing the business.This previous role was heavily KPI driven with clear goals around achieving both direct and indirect income for the Bank whilst maintaining a compliant standard of work; working within the FCA set regulations.I thoroughly enjoy the challenges of client relationships and thrive on the ability to solve problems and resolve client concerns and turn them into a success story.I pride myself on my attention to detail and on my product knowledge and keep myself regularly updated on new and changing products within the banking sector.

Newquay

This role provided with an opportunity to take the role of Branch Manager of the local branch of Natwest at Chester Road in Newquay.One of my key objectives was developing my people management skills to coach, train and motivate the branch employee's to achieve their goals and targets.Other goals included maximising the performance of the branch within its own weekly targets including key areas such as sales and service to compliance and costs.I was solely responsible for all aspects of the business during my one year secondment and learned valuable skills in people communication, public awareness, performance management and achieving success.I would quite happily return to a management position and feel my skills learnt within this time will stand me in good stead for the future.

Newquay, Cornwall

As Assistant Store Manager my key responsibilities included providing the store manager with support and helping with key decision making within the performance and management of other key staff members. As a keen surfer i would use my passion and personal skills to help train and coach new and members of the team in all responsibilities and duties and monitor overall performance against clearly defined goals and expectations.Security and store safety were also key considerations and made up part of my role with the store.The store had clear aspirations to be one of the best in our local town and i was selected from a wealth of previous and existing members of staff to take forward the role of Assistant Store Manager.Other key duties included the reconciling of the daily cash and sales figures, assisting the web designer for the store's website and working with the owners and store manager to improve the overall profitability and success of the store.

Gcse

English Language C English Literature C Mathematics C Science (Double award) C German Language C Geography C Art B Graphical Communication B

A Level, Graphical Communication