Robert Munster Email & Phone Number

Saint James, Ny, Us

Saint James, Ny, Us

Saratoga County, New York, United States

Champion Customer Service Center management with 120K inbound/outbound calls annually, operating 24/7, 365 days.Lead and support internal sales efforts, overseeing 12 call center sales personnel responsible for inbound/outbound platform sales of units within 18 Manhattan locations. Cultivate enduring relations with locations handling sales and service needs and third-party sales partnerships such as Warehouse Anywhere and SpareFoot- Realized team performance of 120% to revenue target and 104% to unit sales target, spanning five years overseeing 75K unit sales/customer lifetime value of $108M- Build top tier teams training and developing staff, managing performance analysis, creating new employee compensation plan (Scorecard), to motivate and drive positive sales and service behaviors- Generated $1M+ operating revenue over previous two years and an additional $130K revenue launching an on-demand storage service, Full Service Plus, in the first full year- Facilitate concise communications, product, and services sales developing new customer acquisition tools producing additional 5K-unit sales- Support facility operations with ongoing sales and existing customer retention efforts, restructuring the Customer Service Center, driving organizational communication across 18 properties, representing 1.8M rentable SF, self-storage, and 56K storage units- Ensure NYC region competitive edge through analysis, working in tandem with revenue management to set pricing, targets, and marketing on promotion oversight and website support

Designated Regional VP of eight Manhattan Mini Storage locations with 760K rentable SQ feet of storage, 22K storage units/operating revenue $52M providing direction, coaching, and management for facility sales and operations across eight Manhattan storage locations- Attained optimal business results effectively allocating financial P&L, technical, and infrastructure resources - Achieved regional revenue/profit targets developing and coordinating objectives, setting processes and strategies- Increased operating vehicles from eight to ten vans (11K annual trips) directing a storage shuttle program, additionally establishing a shuttle manager position and construction of a new hub office

New York, New York, United States

Multi-faceted role supervising all storage facility sales and operational functions, authoring and implementing plans to further sales goals and grow building revenue, maintaining exemplary customer service- Boosted annual operating revenue from $3.5M to $6M managing the 44th street building, directing full construction buildout by increasing 100K gross SQ feet to 190K gross square feet in three years - Contained costs and widened profit margins controlling building expenses including customer collections and eviction processing- Fueled 95% occupancy increasing storage unit total from 2.1K to 4K - Successfully launched WB Mason hub-and-spoke operation/$216K annual revenue- Led facility hiring, coaching, and training new location management for all sales and service roles