Robert Murphy Email & Phone Number

Fort Washington, Pennsylvania, United States

- Provide Phone, email, and chat support for Software Products- Listen to customers with empathy and capture their feedback about our products.- Own customer issues with a desire to see them fully resolved as quickly as possible- Assist other Team Leads and Managers with the day-to-day operation of the support team ensuring that the team effectively meets.

Chalfont, PA

- Provide support for all team members in their handling of all Customer Issues or Inquiries.- Fulfill The Responsibilities Of The Manager On Duty (MOD) as scheduled. - Monitor all support requests and assign team members to appropriate queues based on volume.- Create Support tickets to WebOps for Anomalous/Global Issues when needed via JIRA.- Coaching and.

Assisted marketing team in the creation and execution of outbound marketing scripts to enhance customer retention and value to their small business.

- Assisting in the retention of customer accounts by thoroughly explaining cardholder benefits and negotiating reduction of Annual Percentage Rates through incoming and outgoing calls.- Make outbound sales calls to potential cardholders using sales lead databases in order to successfully convert applications.- Participate in special projects at the request.

• Customer Service of current small business cardholders in resolving complexissues including statement errors, finance charges, and referring work cases to theFraud and Disputes Department.
• Handle overflow calls from retention and new accounts department regardingcredit applications and account closures.

• Respond to customer inquiries regarding claims and benefits on AARP Healthcare Options Medicare Supplement and Group Health Insurance
• Assist in the facilitation of new hire training programs and coaching.