Robert Murphy Email & Phone Number

Dublin, Ie

Dublin, County Dublin, Ireland

Joint Responsible for delivery of the technological and operational requirements for the Mortgage Loan Sales that Ulster Bank have completed in 2022, 2023 & 2024. In addition to managing IT & operational project teams remotely in Ireland, UK and India. As part of this programme, I delivered the data and physical file transfer of over €10bn+ in mortgage loans to new providers while also managing the downstream impacts of closing a mortgage operations department in Ireland, UK, and India.

Dublin, County Dublin, Ireland

As a Senior Project Specialist I share my in-depth knowledge of Mortgage Accounts their workings and the details they hold with specialised Remediation projects so that the Projects can operate on a knowledge that they have been provided correct and up to date information. This relationship results in the timely resolution of any projects and provides a clear and concise outcome that can be communicated with the customers.

County Dublin, Ireland

As a Forensic Rework Specialist I analysed Customers Mortgage Accounts to be able to rebuild the life of the Mortgage and thus find errors or incomplete data that may have occurred, my task was to correct any errors or missing data and correctly rework the mortgage life had no error occurred.These tasks involved complex calculations and formulae and also involved making decisions under pressure but in an efficient manner and in a way that reconciled the mortgage accounts.Due to the… Show more As a Forensic Rework Specialist I analysed Customers Mortgage Accounts to be able to rebuild the life of the Mortgage and thus find errors or incomplete data that may have occurred, my task was to correct any errors or missing data and correctly rework the mortgage life had no error occurred.These tasks involved complex calculations and formulae and also involved making decisions under pressure but in an efficient manner and in a way that reconciled the mortgage accounts.Due to the expert knowledge I held on Mortgages I Assisted in the resolution of complaints and complex Mortgage queries.I also assisted in many Remediation projects that corrected large amounts of Mortgage issues, this also involved me working closely in the design and creation of detailed calculators that could automate some of the processes. Show less

County Dublin, Ireland

Worked as part of a team to complete tasks daily to meet Mortgage Customer expectations.I was involved in projects that dealt with detailed Mortgage transactions and the reconciliation and correction of any errors or anomalies.Involved in multiple projects in testing and Migrating old Mortgage data onto new Mortgage Operating systems.Proactively built and maintained a strong relationship with the Irish Revenue Tax Relief Department, tasks included reporting directly to the Revenue… Show more Worked as part of a team to complete tasks daily to meet Mortgage Customer expectations.I was involved in projects that dealt with detailed Mortgage transactions and the reconciliation and correction of any errors or anomalies.Involved in multiple projects in testing and Migrating old Mortgage data onto new Mortgage Operating systems.Proactively built and maintained a strong relationship with the Irish Revenue Tax Relief Department, tasks included reporting directly to the Revenue with Monthly collated data for the correct application of Tax Relief on customers Mortgage Accounts. Show less

County Dublin, Ireland

While working with First Active the business was merged with Ulster Bank and all associated roles and positions were merged into one Company.I worked within a team setting, generating Loan offers for Mortgage customers, the tasks involved making sure the correct conditions and terms were incorporated within the documents, and completed in a timely manner, to be then sent to the Customer the Solicitor and the Branch or Broker involved.

County Dublin, Ireland

Worked as Team member in a team of 40 people. Tasks involved answering customer queries that related to their Mortgage's, in a fast paced telephony environment.Assisted in training new staff members to be able to complete daily activities.From December 2006 was part of a Specialised team that dealt with Current Account Mortgages, this work included dealing with Customer and Branch network queries, the issuing of Mortgage funds and Mortgage loan offers.

County Dublin, Ireland

The primary point of contact for technical issues on all customer document related equipment.• Individual contributor working within a team environment• Interacting with internal colleagues and external customers on a daily basis• Handling telephone calls and dealing with them promptly, efficiently and with empathy to ensure a positive experience for our customers• Inviting customers to participate in telephone problem resolution using available tools to diagnose and resolve… Show more The primary point of contact for technical issues on all customer document related equipment.• Individual contributor working within a team environment• Interacting with internal colleagues and external customers on a daily basis• Handling telephone calls and dealing with them promptly, efficiently and with empathy to ensure a positive experience for our customers• Inviting customers to participate in telephone problem resolution using available tools to diagnose and resolve technical problems• Facilitating or escalating customer issues and complaints, both internally and externally• Co-ordinating all Break/Fix calls in order to enable dispatch of Xerox & Multi-vendor engineers to customers• Flexibility to take on additional tasks as directed by Team Lead• Validating Customer details and requirements on data entry, categorize and deal with appropriately• Maintaining accurate database information• Obtaining call closures details on all dispatched calls• Achieving above agreed SLA targets• Resolving both hardware and software issues on a wide range of Xerox machines Show less