Robert Murr Email & Phone Number

• Supervised the customer service function for our region’s business, and held monthly meetings with hospital clients in order to provide continuous improvement to customer experiences and outcomes • Coordinated successful operations throughout 6 states for approximately 50 individual hospitals, 120 field employees, and 75 in-house employees• Fostered positive relationships with multiple hospital representatives, including high-level executives such as the Vice President of Revenue Cycle and the Chief Financial Officer • Presented comprehensive operational and financial results to the Chamberlin Edmonds & Associates executive team on a weekly basis • Surmounted the company’s financial goals and successfully managed a P&L amount of $15-20 million • Directly supervised, trained, and developed 4 District Managers (field-based) and 1 Regional Manager (office-based) • Collaborated with sales and finance executives on new client acquisition by working alongside the Sales and Finance Departments to create Request for Proposals and sales presentations for new contracts and renegotiations

• Coordinated and directed an expanded group of employees and staff members within numerous hospital systems spanning across multiple states• Controlled the daily operations of a large hospital system in Virginia, in addition to 10 hospital systems and 15 total hospitals spread across North Carolina • Conducted screening and interviews for potential hospital employees and successfully incorporated newly hired staff into the company culture • Handled all aspects of the customer relationship management in the hospital system, and ensured a positive patient experience for all customers • Led a team of highly-skilled healthcare professional in delivering careful, compassionate, and comprehensive healthcare services to a wide range of patients • Continued to handle the roles of the District Manager position, in addition to the new responsibilities brought about with the promotion to Regional Manager • Established beneficial relationships with various governmental agencies throughout Virginia and North Carolina• Consistently delivered favorable financial results based on revenue goals established by the company

• Directed and coordinated the efforts of 10 in-office employees and 20 field employees • Supervised the day-to-day operations, administration, and employee relations of 10 hospital systems and 15 total hospitals • Corresponded frequently with both the Department of Social Services and the Social Security Administration, in order to maintain a favorable relationship • Liaised and coordinated efforts with outside attorneys that our patients had been referred to when their Social Security Claims were granted a Hearing • Conducted monthly meetings with hospital customers and gathered information to improve patient outcomes, customer service, and hospital efficiency • Led the interviewing and hiring process for all District employees

• Coordinated and oversaw employee and hospital operations for 6 hospitals in Western NC • Improved and implemented new processes for patient screening and application administration • Managed the day-to-day hospital relationships, ensured successful communication across all departments, and created a cooperative, collaborative environment • Established beneficial relationships and processes with the Department of Social Services and the Social Security Administration

• Assisted self-pay patients with screening for Medicaid and Supplemental Security Income eligibility• Efficiently enrolled appropriately qualifying patients into governmental assistance programs • Created and maintained accurate, up-to-date credentialing files for patients

Certificate Program, Covid-19 Contact Tracing

Masters Degree, Business Administration And Management, General

Bachelor Of Arts - Ba, Psychology

Master'S Degree, Health Services Administration