Robert Murray Email & Phone Number

• Increased incident resolution efficiency by 30% through the development and implementation of new incident management procedures, significantly reducing system downtime and improving response times.• Led a 25% reduction in recurring incidents by spearheading root cause analysis initiatives, implementing long-term solutions, and enhancing team collaboration across support and development departments.• Enhanced system performance monitoring by implementing Azure Monitor and Grafana, allowing for proactive identification of performance issues, which decreased critical system outages by 15%.• Improved team productivity by 20% through structured mentoring and training programs, fostering continuous learning and professional growth within the IT support team.• Optimized budget by 15% by identifying cost-saving opportunities in production support activities without sacrificing service quality, ensuring efficient use of resources and tools.• Ensured 100% regulatory compliance with SOC 2 and HIPAA standards by aligning production support activities with industry best practices and compliance requirements, mitigating operational risks.• Facilitated seamless system updates by coordinating with development and operations teams, ensuring smooth deployments with zero critical failures during transition periods.• Increased stakeholder satisfaction by 25% through effective communication and timely updates on system performance, incident management, and production changes, enhancing transparency and trust.• Reduced incident response times by 20% by refining alert systems and integrating automation in the monitoring process, improving overall system stability and service continuity.Technical Skills/Environments: Azure Monitor, Grafana, ITIL Framework, ServiceNow, Root Cause Analysis, SaaS, Windows and Mac Environments, Cloud-Native Solutions and Regulatory Compliance (SOC 2, HIPAA)

Port Clinton, Ohio, United States

• Successfully launched a fully automated, mobile-driven bike share program, taking the business from concept to operational reality within 12 months.• Developed and presented a comprehensive business plan to Port Clinton City Planners, Commissioners, Safety Officer, and Chief of Police, securing key partnerships and approvals to operate within the city.• Led the Request for Proposal (RFP) process, evaluating multiple vendors and successfully selecting partners to supply the necessary technology and equipment for the bike share program.• Negotiated lease agreements with the city for strategically located bike share hubs, securing favorable terms that contributed to business growth and cost efficiency.• Drove strategic planning and execution, laying the foundation for the company’s operational success, customer experience, and long-term sustainability.

United States

• Led talent acquisition and development of a diverse team, successfully mentoring Junior Engineers, Senior Engineers, and Architects, which resulted in a 20% increase in team performance metrics.• Managed all eCommerce backend services, ensuring seamless functionality across checkout, tax, payment, shipping, and logistics, which contributed to a 15% improvement in customer satisfaction scores.• Oversaw a microservices-based platform utilizing multiple programming languages, including GoLang, Java, and C#, enhancing system flexibility and reducing deployment times by 25%.• Consistently met quality targets and deadlines in a high-stress, fast-paced specialty retail environment, maintaining a 99.9% uptime for eCommerce services.• Supervised all deployments to various environments, ensuring rigorous testing protocols were adhered to, which minimized post-deployment incidents by 30%.• Contributed as an active member of the Technical Review Board (TRB), providing strategic guidance on technology decisions that aligned with business objectives.• Successfully managed the migration from the in-house commerce platform to Microsoft Azure, resulting in improved scalability and reduced operational costs by 20%.Technical Skills/Environments: Programming Languages (GoLang, Java, C#) and Microsoft Azure#GoLang #MicroServices #Agile Methodologies #ContinuousIntegration #ContinuousDelivery #Automation #Omni-Channel #Retail

Columbus, Ohio Area

• Expanded the team from one to over 20 cross-functional, passionate professionals, fostering a collaborative environment that enhanced productivity and innovation.• Directed the data strategy and processes, overseeing database design, data integrity, and the selection of database tools and platforms, resulting in a 30% increase in data accuracy and accessibility.• Championed a data-driven culture, leading a diverse team of technologists, analysts, and support staff to leverage data insights for strategic decision-making.• Implemented comprehensive training programs for staff on data systems and reporting tools, increasing proficiency and reducing reporting errors by 40%.• Managed the development, integration, and support of internal and external applications/tools, successfully overseeing external consultants when necessary to meet project objectives.• Established a formal data governance approach, enhancing the enterprise data maturity model and improving data management processes by 25%.• Influenced business process changes, streamlining operations to support more efficient and cost-effective business practices, leading to a 15% reduction in operational costs.• Developed and executed a self-service capability plan for internal users and customers, increasing user satisfaction and reducing support requests by 20%.• Proactively communicated with internal and external customers, ensuring that information needs were clearly understood and met, improving stakeholder engagement.

Columbus, Ohio Area

• Managed resource allocation and project health across multiple high-stakes projects, ensuring timely delivery and adherence to budget constraints, which resulted in a 15% improvement in project completion rates.• Facilitated conflict resolution within project teams, enhancing collaboration and productivity, leading to a 20% reduction in project delays due to interpersonal issues.• Cultivated and managed client relationships, consistently exceeding client satisfaction metrics and contributing to a 30% increase in repeat business.• Conducted thorough project estimation and validation, ensuring accurate budget and timeline projections, which minimized cost overruns by 25%.• Utilized Agile and Scrum methodologies to enhance project efficiency, resulting in a 40% improvement in team velocity and more adaptive project management practices.

• Led the development of AOL’s Radio product, which became the highest-rated online radio product in the industry at the time, achieving a 25% increase in user engagement within the first year of launch.• Designed and implemented the AOL Radio client, utilizing a DHTML/JavaScript codebase that integrated cutting-edge concepts from the Ajax framework, enhancing user experience and responsiveness.• Developed Java frameworks that powered public APIs, facilitating external developer engagement and increasing the platform's extensibility and innovation.