Snow Payroll, Time & Attendance and HR SolutionsAs the developers of the Quantum Payroll Suite, ‘Quantum Web’, ‘Quantum Enterprise’ & ‘Quantum Bureau’, we have the flexibility to be able to respond to customer needs, keep our payroll solutions up to date with the latest advances in technology and legislation and to communicate more effectively, listen more attentively and support & deliver more efficiently for customers.Snow Time & Attendance & Scheduling SolutionsSnow Technology is Ireland’s leader in employee management technology and are the UKG (Ultimate Kronos Group) Channel partner for Ireland for time and attendance systems. Kronos has over 50,000 Mid-Market and Enterprise customers globally. UKG employs over 13,000 staff and global revenue in 2022 was $4.656 billion. Over the past five years, UKG has spent $2.5 billion on R&D, the industry’s largest investment focused solely on HCM and workforce management cloud solutions.Our cloud-based time and attendance software automates your processes and significantly reduces the admin and associated errors. It manages everything from employee roster planning, HR, absence management, time and allocation, employee in and out times and much more. Our scheduling component can meet the diverse and complex staff scheduling requirements of businesses across multiple industry verticals thereby improving productivity, reducing errors, saving time and planning more effectively.Our MissionOur Mission at Snow Technology is to serve our customers with highly sophisticated and comprehensive payroll & time and attendance solutions through an easy to use and easily accessible management and reporting tool. We make what was previously only available through tired and delayed expensive auditing and management reporting software easily accessible in real time to effect decisions and profits.

I am responsible to work each opportunity from the start of the sales process through the close of the opportunity. The role involves preparing, packaging and configuring our Workforce Management SaaS solution for demonstrations to Chief Executives, Financial, Human Resources, Information and Technology Officers of prospect organisations. The ability to quickly think on my feet and adapt the presented solution should client requirements change or evolve during demonstrations. This role demands excellent communication and listening skills, requiring the ability to speak ‘non-techie’ plain English or at an in-depth technical level depending on the audience. Working with Sales Team colleagues for the configuration of our Workforce Management solution preparing for demonstrations.

Senior role for our Time Management System (TMS) client implementations and mentoring junior and senior implementers. I provide daily assistance to my colleague’s queries in addition to sharing product knowledge through weekly training sessions. I am also responsible for managing multiple simultaneous project life cycles for clients ranging from 100 - 5000 employees. This includes consultancy with clients to capture their rules and system requirements. Exceptional knowledge of the application, excellent communication skills and complex configuration solutions were essential to manage the client’s expectations and in line with their budgets. I delivered specialist reports, rule configurations and application training based on the clients Payroll & HR policies. Constant self up skilling about capturing client requirements & new application features knowledge & sharing knowledge are essential in this role.

Client application support for our Time Management System (TMS) around time & attendance and HR software. My main responsibility was to resolve application issues that disrupted the service that our clients depended on. Additionally, I would assist with User training queries about the application. I developed proficient knowledge of the software and excellent communication skills in order to deliver the responsibilities of this roll. The skills developed in this roll resulted in client satisfaction and resolutions of their queries.